7 Eleven - Head Office Complaints

Ordered a certain flavor of ice cream (selecta 750ml) from 7-eleven Suburbia

After a few minutes, merchant called to day flavor is unavailable and asked if another flavor is OK (same price, same brand, also750ml)

We decided that No, we did not like the available flavor hence will just cancel the order.

They said that the order has been picked up by the rider already

We messaged the rider on Foodpanda asking why he picked up a wrong order. And said we would like to cancel it. He insisted that he would have to pay for it so we said the merchant should pay for it.

In the end,the rider has become rude and cancelled the order himself.

This is both a mistake from the merchant and the rider.

We did not receive the product nor paid for it but it still was not a good experience.

Nkakadissappoint yung customer service nyo 7 eleven kasi bandang 9am yung cashier nyo na nag ngangalang berna ay walang panukli ng sa 500 pesos ko kht ang binili ko Gatorade ng hahalagang 47 pesos. Sinabhan nya ko na hnd nya ko mabebentahan dhil lng sa wala kau pnukli. 24/7 ng rarun ang store nyo sa branch na yun kaso hnd nya ko mabebentahan sa kadahilanan na wala daw kau panukli. Nakiusap ako na kht iwan ko nlang ung 500 pesos kasi sobrang uhaw na ko at bgyan nlang ako ng resibo na mg ppatunay na may sukli ako pg binlikan ko sya ng ilang oras kasu my lumabas na lalaki sa kitchen nyo at tintaasan na ko ng boses na nagngangalang eric at may mga nakakakita pa sa kanya na prang ipinapahiya nya ko sa paraan ng pag tataas ng boses nya. Nagtnung ako kung saan maaari mag complain o kung may email ba kau, sabi nya sya ang manager kaht pareho sila ng uniform ng kahera. Nagyayabang na sya sakin. Yung branch nyo sa cyber sigma tguig city ay marami ng kwento na marami na sila nakakaaway na customer kht mga manager ng building. Sana ay maaksyonan nyo po ito para hnd na maulit sa ibang customer. Maaari nyo ko macontact sa 09669985231 kung nais nyo ko makausap sa telepono. Maraming salamat po