Absa Branch - Head Office Complaints

I have been a loyal customer of Vodacom for the past 11 years. I have a voice and data contract with Vodacom.

For some reason there is an issue with the network coverage when I am at home (Rockville) as such I am unable to receive and make calls, log on to my wife router. This means that I am paying for services that I am not receiving.

Nonetheless I have reported and contacted Vodacom to raise my concerns on numerous occasions, at times the tickets are closed without any feedback or resolutions. Reference ticket #A2-KAL4-CC518W and A2-K93K-6241K4. After much effort and consistent follow ups Vodacom responded to my issue on the 6th of October 2020 as follows:

“Dear Customer, please be advised your network problem has been investigated and found that the coverage is poor within the area. We have a new planned tower (Phafogang CC Avarice) that will improve and increase the coverage of your area.We cannot provide a timeframe for completion of these projects due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Kind regards, Vodacom Customer Care Sanita Pearson”

I have serious reservations regarding this response on the following basis:

1. Vodacom lacks any commitment to resolve the matter
2. No empathy towards my concern and working around an amicable to resolve the issue
3. Vague response, no timeframe to implement the planned tower or find an interim resolution while building the tower

The issue is further exacerbated as I often work from home thus my productivity and accessibility is impacted, let alone the inconvenience that I have to endure on a daily basis.

I know of instances, whereby network boosters were used in certain cases to improve network coverage, however this was not mentioned or explored. I am truly disappointed and dismayed with the service that I am receiving from Vodacom.

Regards, Sizwe Mabuza

Vanoggend was my man in die bank by Vredenburg tak vir ń navraag. Buite in die ry by die tellers was ń ou man en het gevra vir hulp by een van die dames wat daar werk. Sy het toe gehelp.Na ń ruk het die dame haar arms in die lug gegooi en vir die ou oom hardop gesê hy moet dit self doen nadat hy vir haar telkemale gevra het om te help want hy kan nie daar mooi op die skerm sien nie en hy sukkel om te hoor. ń Ander werknemer het aangesluit by haar en sy sê vir die BESTUURDER wat by die deur staan vanaf die teller hardop vir almal om te hoor, dat hy is te lui om te kyk wat op die skerm staan. Hulle het die ou oom, nadat hy weer ń paar keer gevra het vir verdere hulp, met ń houding na die tellers binne verwys. Nadat hy in is het die BESTUURDER EN werknemer saam met kliënte in die ry ń bespotting van hom gemaak en hardop gelag daaroor. My man het hulle brispe, en hulle het net verder aangeggaan met die ry om die kliënte by die deur in te laat.Een van die twee wernemers van die Bank by die deur was die BESTUURDER. Die ou oom wou ń foto van die werknemer neem toe gil die BESTUURDER op hom dat dit teen die wet is en hy mag dit nie doen nie.SKANDE OM OU MENSE WAT NIE KAN GOED HOOR OF SIEN SO TE BEHANDEL NIE.MAAR SY GELD IS GOED GENOEG.

Good day

i went to ABSA MAYVILLE on 5th February 2018 and they ask me if i want to change to check account because my monthly cost on my savings is very high,

normally R450 upwards, but when i check end of Feb 2018 (i did change to check account) my cost per month is nearly the same as my savings account
2018-03-02 TRANSAKSIE KOSTE HOOFKNTOOR (EFFEK 01032018) SIEN KOSTESTAAT VIR INLIGTING -7.50
-7.50
2018-03-02 MNDELIKSE REK-FOOI HOOFKNTOOR (EFFEK 01032018) SIEN KOSTESTAAT VIR INLIGTING -91.45
-91.45
2018-02-28 INTERNET BANK FOOI VEREFFEN -337.50
-337.50
So for me it was no use to change just a waist of time

regards

Place: Shop 16 Mayville Mall, Van Rensburg Street, Mayville, Pretoria, Gauteng, 0084