Afrina Group Complaints

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Consumer Complaints ( 1 )

SENDER
Sara
Dear To Whom it may concern,

i am a regular customer in afrina, i went to jumeirah branch on Oct 23rd 2018 At around 8 for waxing , two ladies at the reception were arguing in front of ( i am the customer) and i asked for waxing service they told me to go upstairs i waited for 10mins and no one was up and no one assisted me even.

i entered every room to ask for help but no one was there. this was my first time ever , the reception lady didnt even tell me to have a seat she was arguing with her colleague and i was just standing waiting to pay. i even called the call centre to make a complaint the lady who picked my phone told me the manager will call me back but no one has ever called
Comment
COMPLAINT #453 - Customer Service Issues