Aramex International Ghana Complaints

I am expecting a package and using the tracking number i realized it arrived at their facility somewhere between Sunday 28/07/2019 and Monday 29/07/2019. I checked again on 30/07/2019 and the status was "Shipment will be prepared for customer collection". Today is 01/08/2019 and the status remains the same. No package delivered. No contact or message from amarex.
The most annoying aspect of this whole issue is that through all this i have been trying to reach them on all their advertised numbers on the web. NOBODY PICKS UP! I tried over three (3) different numbers. There are already some complaints on line about them never answering calls. i should just have heeded and never wasted my time trying to contact them. i challenge anyone to call one of their numbers and see for themselves. THEY WILL NEVER ANSWER!!