ARY Sahulat Bazar - Online Shopping in Pakistan Complaints

Pakistan - 6TH Floor Madina City Mall Abdullah Haroon Road Karachi
+92-333-1666981, (021)-111-000162

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Consumer Complaints ( 2 )

SENDER
Mohammad Adnan Khan
my order number 138135.
we were expecting meat to be delivered on first day between 4:30 to 6 PM but so far we did not received...
please update when we will we get our meat.
this is a shame that for eid ul azha ARY is giving us this much of pain... without informing us if there is an issue.
Reply by M. Adnan Khan on 3 August, 2020
Again this is related to our Qurbani meat issue that I am totally surprised by the pathetic customer service from such a big name ARY. Today on the third day and till now no one called from their support center and someone by mistake answered our call at direct number (not at the mobile numbers published on the website) because we selected different options and they are asking us to visit their center to collect our order. they are not answering the question of why they did not deliver. If i they would have not answered then even after one month they would have told us to collect it after 1 month. they could have called their customers the same day and spending 10 rupees out of 28000 Rupees of our goat and inform us or spend 200 rupees for care delivery to deliver the meat but they choose to keep us just waiting for their pathetic support personals reply.
they were not replying to any mobile phones from which they are communicating, they did not answer to any email, they did not reply to WhatsApp. Because we are common people so there is no one to listen to us and COMPENSATE monetary for the pain, we went through... we can never compete with western people until our people fix their ethical behavior.
Comment
COMPLAINT #4921 - Delivery Issues
SENDER
Asif mir
I used sahulat Bazar 3 times all 3 times were horrible and I will never use this company again. I ordered some food for my sister n law of clearly said on the web page feeds 7 people and I wanted her to have some food to eat for 2 or 3 days because she just had a baby. The food was more no more then one person and for one day. There were 2 small mutton chops and 1 small stick of chicken. I don't know maybe they meant it fed 7 birds. I spent 104 dollars on that it's better I just send her 104 dollars Western Union and she can get way more food then that. There was another time I ordered a stuffed bunny for my wife and they sent her a stuffed bear completely different thing. And there answer was oh we ran out of the bunnies so we substituted the bear.... Seriously so of I'm getting juice for a child and there's no juice left will you substitute it for beer? And another time I ordered my wife pizza because again I thought it was enough for 7 people like they said and my wife loves with family so they all share and yet again very small pizza amount for one person. This company is a fraud company they over charge and give much less then they advertise. I am so angry I really hope and pray this company gets shit down and I hope my message reaches out to many people thinking to use this for a family member. Please don't embarrass yourself and get ripped off by this fraud cheating company. If you want to send anything use Western Union and send them the money and they can get a lot more then what sahulat joke has to offer.
Comment
COMPLAINT #1936 - Product Issues