Bradlows - Head Office Complaints

I Bought a Sealy bed from Bradlows. After 2 days returned it, and asked for a refund.
I'm still waiting. It's now nearly a month. I phone the branch, they will call me back. Never does actually call back Phone head office, they cant help. I Bought in on 11 May 2021.

With this type of service, I will never by again from Bradlows. It's pathetic.

I bought a television on the 29-05-2021 in standerton bradlows furniture , it fell on the 02-06-2021 , I went to report it on the 03-06-2021 Under the terms of 7 days window period but I didn't get assistance . Can the head office please attend to my complain because my television is broken and I should have got a new television according my the contract that I've signed with them .

I bought 2chest drawers at lakeside mall bradlows in January 2020 and when delivered noticed that they were not in good condition and called the store so that it may be exchanged as they came damaged from them.They took almost 10 months to pick up the drawers and I’m still waiting even now for the drawers to be returned back to date June 2021.But I’m still paying them.i think it’s better they keep their chest drawers as they did now and stop taking money from me and cancel the order with me because they really playing games here.

We lodged a complain on the 20 October 2020 for the Sofas which are cracking at Bradlows Pretoria west and it was forwarded to the Bradlows vermeulen. Sofas were collected 2 months ago to date still waiting. Can we please get our money back. We are tired of waiting.

Bradlow's and pathetic employees shirking responsibility of delivering a replacement refrigerator for Antoinette Van den berg gone almost 7 months today. Are they waiting for a Rocket Scientist or maybe a Neurosurgeon to teach them how easy it is to deliver a refrigerator . Even a fully retarded person would have figured out by now what has to be done, but , the employees of Bradlow's have reached beyond retard stage and Bradlow's have reached beneath sewer status now in the past 20 odd years? .?

Paid cash a few months ago ..had endless problems and changed it ...the suite is now showing many defects which need attention

0n the 31 March 2021 I brought Zanzibar sofa at Bradlows Rustenburg under Eunice management. 3 weeks after i released that one sofa is damaged i called them and they lay complain to HO. After a month a got a call from the driver telling me that they refused to repair the sofa and they told him to return like that. I told the driver to return back to HO.that is the bad service that I got from Bradlows and til today my sofa is still not fixed and no response from them. Please refund my money and come and collect the other sofa so that I can buy somewhere else where I can be help with respect and good service. Caroline.

In 2018 I bought couches for my Parents at midrand boulders branch and they where delivered to my Parent's house in the Free State. Within a year they started tearing and I laid a complaint and in 2019 two couches were picked put for repairs, leaving my parents with a three seater that needed to be repaired as well. To date we still haven't received anything, My Father paid the for repairs and in 2020 February 27th, welkom Branch manager told us that the factory for those couches closed down. I have been following up since 2019 and even My dear Mother passed away last year and I am still following up because for two year they been left with one three seater.

On the 26 April 2021 after calling finally, Midrand boulder Branch Manager called me and advised that I need to come in an choose new couches, however I need to find my own transport for them to be delivered to free state. when I bought the couches I paid for the delivery and again not sure why my father paid for repairs as there couches were still within the warranty period.

Two things that will be a solution for this problem. Full refund of the amount I paid thus far for the couches and father's for repairs money or New couches with delivery to free state ASAP.

Reference number for one of the calls made on the 24/04/2021 - Ref900184321 - Spoke to Tshegofatso

I did send images to the Sales person at boulders branch, was happy with sale at that time and never assisted me with the complaint.

I bought two single beds during December 2019 and were then delivered in January 2020.the beds were of horrible standard and already had sink holes by April 2020. However due to the lock down I could only attend to the matter in December 2020.In January of 2021 I went in store and asked for an exchange. I now have been given the run around every time I ask about the process. As I write this complaint I was told that the new beds would be delivered on Tuesday, then on Wednesday and today (27th May) when I called to ask, I am being told that they will be delivered next week because I am not the only customer they have and their delivery person cannot be found. I also asked to speak to a manager and was told that the manager was to busy and cannot attend to complaints.
Each and every encounter with the store and its employees has left a bitter taste in my mouth as the rudeness and nonchalant attitude is utmost unnecessary.
My hope for this complaint is that it helps me with procuring the beds in a fashionable time frame.

I purchased a lounge set
In February from the store at phoenix plaza.
They took a month to deliver, upon delivery I found the sofas to be damaged and flimsy.
I reported it immediately
With pictures to back up
The store only sent someone through after a month
And after debiting my account.i have called numerous times.but it's always an excuse.i asked to exchange the entire set
But the manager and staff clearly font know what the hell they are doing.well anyways they fetched .mind you only one couch last month.leaving the other 2 broken couches behind.
It's now the 27 of May.
No news or info about my stuff.its really disappointing and disgusted on the quality that bradlows stuff.i really made a mistake.and don't know what to do.they have taken 2 debit orders already.

Hi I bought a quuen bed restonic worth 5999last year June,but the quality of the mattress is not the same as the advertisement,pls I need a new mattress cause I can feel the springs it's hardly a year, hopefully I get a response quickly 0730260198

I have logged a call last year August with ex salesmen
Ntando however Natasha was handeling my Query it seems she was not getting anywhere. my Account is coming to the end and my single seater is still not fixed i am losing my patience.I will never look at future purchases with Bradlows again the service is pathetic to wait 1 year for a repair that is disgusting, No one calls you to advise what is happening

Hi

We purchased two single Edblow beds from the Bradlows Bluff Store its only been 6 months and the beds are already sinking in and the springs are popping out, It is extremely uncomforatable. Please could you contact me Mr I Maduray 0659182584 to discuss further.

Thank you

I bought a Dining Suite with Server. The server is starting coating is starting to peel off. I logged a call and recieved a reference number. This is now more than a month ago and I am still waiting for someone to contact me. Ref Nr is MO-FURN-20210412-8174.

On the 9th September 2020 I purchased a sealy Tivoli 152cm base set from the Newcastle branch and I picked up a problem with the mattress in December. I phoned the store in January and spoke to the sales lady Nondumiso and th manager Botha and logged my complaint. I was told that I must pay a warranty fee of R920.00 for the mattress. I am so disgusted about the service. I have called the customer complaint department and still this problem has not been resolved.

I bought a laptop at Bradlows Matatiele and that laptop had a factory fault,I had to return it .They said that they're out of stock so I should wait but I preferred a refund and I applied for it , until now I'm still waiting for my money.They said I should wait for 2 weeks and now the 2 weeks is over still I haven't received my money back.

Good Day
I purchased 3 action reclining lounge suite towards the end of 2018 from Rustenburg. I was told they are good quality couches. To my surprise in 2020 the "good quality couches" started peeling off .I went to report to the shop and I was told the Manager is not in and I left my contact details for the Manager to phone me. The couches are getting worse now.Are the stores assistants trained to give customers false information about the items in the store?

Kindly assist

I bought a soud bar at bradlows ermelo ID number 851196038085 Simphiwe Morale, after two months the subwoofer wasn't playing I took it back the said they will check it took almost 6 months the gave me another one which is different from the one I bought but less in price and it's was not wireless like the one I bought, I'm not happy at all, I called the manager told her I'm I want the one I was charged for I'm sending back this one they gave me please can you attend to the issue.

Ever since we purchased this lounge suit we have ongoing problems.

We complaint to the store but blame is just shifted every time. In 2019 they collected and repaired and send back couches more broken that it was before , after sending this back for a 3rd time 2020, they re -upholstered the 2 seaters top and bottom different fabric the one seater new fabric and other ne old totally mismatched lounge suite that they delivered. Now they collected again two weeks ago and no one can give me a status update.

The warehouse is blaming the branch who is blaming Head Office who refuse to take the blame.

I'm sitting without couches and all the call Centre can tell me is oh I will escalate here is a new reference..... Bloody ridiculous

On the 29th of April I went to open an account at Bradlows Central Street, which was approved and I was supposed to hand over my pay slips after the approval,and I promised to do so. Then on the 6th of May the lady by Patricia went to my partner's work place and asked about the documents which I was supposed to hand over to my surprise she somersaulted and started talking about my personal life about my past of which she is related to my ex of which it was not any part of Bradlows's business so unfortunately I cannot continue with you because of her behavior I'm very disappointed.Kind Regards Karel Ngobeni