Bradlows - Head Office Complaints

South Africa - J D Hse 27 Stiemens St 4208 Box, Braamfontein
0800 11 99 33 (Toll-Free), 0860 110 809

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Consumer Complaints ( 75 )

SENDER
Kelebogile Carolline Dikobe
I bought a Restonic base set in December 2018,within 3 months i was already feeling the springs i lodged a complain 2 times but i was not helped.i reversed my installment to get attention and WOW it worked,they called me and i told them my problem,they said they are going to fix it.i then went to report it at a store but NOTHING happened still.i am still paying for my installment but i am no longer sleeping on it because it makes noise and the springs are now worse.what is it that i must do to get help?I was told that i qualify for R30 000 credit as i am a good payer but how will shop at your stores if you guys are treating us like this?
Comment
COMPLAINT #3237 - Product Issues
SENDER
Tshinane Dennies Pelo
I bought a bed from bradlows Tsakane mall on the 02/01/2020,during February I noticed the bed is soggy and noisy. I went to the shop to lodge a complain,my sister went during March. I Will like to inform you that I went there again today the manager told me straight that they won't help me. I will like to know what must I do. Should I accept that I bought an inferior product and move on with life? The bed that I bought is a sleepmaster
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COMPLAINT #3232 - Customer Service Issues
SENDER
Mosa Molekoa
I bought a Sealy bed set (Queen size) in Novermber 2019. The bed is hardly a year old but the springs are making horrible noises. I bought the bed on credit and I am still paying it.
I thought Sealy was a trusted brand of great quality but what I purchased is the complete opposite.

My bed is still under warranty, I would like to be advised on a way forward
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COMPLAINT #3224 - Product Issues
SENDER
Sibonelo Mgoza
I bought magnum 3pc motion lounge suite in 2017 for R18499.95 September the leather is cracking/ pilling. I was told by salesman that warranty is 5yrs.
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COMPLAINT #3217 - Guarantee Or Warranty Issues
SENDER
Annelene Govender
Purchased a Newbury lounge suite November 2019 was delivered only to find factory faults,poor and pathetic service has cost me a lot to keep making calls to the store and warehouse as they picked up my lounge set and delivered it back without the repairs.They damaged my lounge set by dragging it,when I asked them for a cover to cover the lounge set before they take it they brought cling wrap just to say they had something to cover which didn't cover the set, I am paying for something that I don't have
Comment
COMPLAINT #3193 - Refund / Exchange Issues
SENDER
Dave Schoeman
Bought a bed in November 2019 totally shot .Springs are sagging wont atatal refund the brand is terrible.
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COMPLAINT #3160 - Guarantee Or Warranty Issues
SENDER
Thivha
I went to the shop today to buy a bed. I was not attended until I called for assistance. A guy by the name of Mr Pitso gave me an attitude, I then told him it's ok I'll go and buy from Russells then he said go ahead because I was not gonna buy anyway as if I am wasting his time. , he said " O ka tsa aya vele wa ya Russells" I came back to look for a manager then he said they don't have a manager whereas the manager, then I asked another lady then she showed me the manager.
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COMPLAINT #3159 - Customer Service Issues
SENDER
Revanya Govender
My dad purchased a LG bass last system from you guys. Within the first 6 months the Amp went into s protection and was sorted out with the store when returned for repairs exactly 6 months later the same thing happened. We have an insurance with you guys. Advised the Phoenix plaza branch that we prefer a new product. Handed it in 2 weeks before the lock down was announced when I checked the day before the lock down they said it was not handed to the technicians. I am not willing to wait until after the lock down for my Amp. Especially when my dad is still making payment. Your phoenix plaza branch is pathetic.
Reply by Juliet Baloyi on 12 May, 2020
Hi I'm Juliet Baloyi. I recently bought Sealy Salvador 152cm Base set at one of your stores Tzaneen. Am experiencing that the bed is making lot of noise the springs. Everytime I move or turn the bed make noise. I collected my bed on the 26 march 2020 n the problem started 2weeks after.
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COMPLAINT #3073 - Product Issues
SENDER
Nompumelelo Mornica ndlovu
Hi I'm Mrs ndlovu from Mtubatuba I bought a bed from one of your stores at Mtuba in 2018 the bed springs were making a lot of noise even if you are trying to move from the bed I went back to the store and reported the problem I was told they would come and sort the problem out which they did, at first the second bed felt better but as months goes by we are experiencing the same problem with this second one so I am disappointed on you and I feel like I've been robbed my money since I took this suite on credit this means I will pay a sum of money close to 20k for this nonsense!the first problem we got is that you people delivered a queen sized headboard and a king sized bed how do you explain that when we went to the store again we were told that it was a last suite the factory will not make a new headboard blah blah blah and again we had to hire someone to do the adjustments for us!having dealt with that there is this thing so called a bed in my bedroom which I'm paying for n will be paying for months no matter what!I still own a bed which I bought 2015 from a Chinese shop and is still in perfect condition the time is 1:03 In the morning and I'm pissed as I was getting out of bed to pee m very disappointed on you!!!!
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COMPLAINT #3061 - Product Issues
SENDER
Josua moos
I bought a bakkie from bradlows auctioneers. I didn't get any paperwork and they did not deliver my bakkie
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COMPLAINT #3054 - Delivery Issues