Bradlows - Head Office Complaints

My Sealy mattress is sagging alot and one can feel the springs through the mattress. I contacted the lydenburg branch and they said they will exchange the mattress. We have been waiting for almost 2 months. Every time I call the manager says he will contact the warehouse and get back to me. I will never buy anything from bradlows again. We have also send the photos that bradlows requested on the 2 July 2020.

---------- Forwarded message ---------
From: Nonkosi Poto
Date: Fri, Aug 28, 2020, 2:27 PM
Subject: CUSTOMER NUMBER 104668190
To: bradlowscu***@jdg.co.za <bradlowscu***@jdg.co.za>
Cc: Levo***@jdg.co.za <Levo***@jdg.co.za>





Good day





I’m disgusted by the service I have received thus far from Bradlows, the Promenade store manager Wageeda Ebrahim and the Warehouse Manager Levona.



I purchased the Europe lounge suite from Bradlows , I noted damaged and defects and informed the store. I personally went to the store in Promenade and was assisted by store manager Wageeda Ebrahim. She logged a complaint for the suite to be picked up and sent for repairs, this took longer than the promised time frames.



The suite was picked up on the 25/07/2020 .( see attached Repair Pick up docs). Initial defects was :

2 seater – was sagging and not fully stuffed.

2 seater – has a gash/ chipped in the wooden frame. (This damage occurred when the delivery was made, the contracted delivery people hit the couch against the door- I’m in possession of a video of the this, showing the guys forcing the couch through the door. I have shown this video to store manager Wageeda Ebrahim.)

1 seater- Had a broken spring inside the couch and made a squeaky noise when one seats or gets up)



I then loaded the whole lounge suite on the truck on the 25/07/2020.



The repair process was longer again then the mentioned turnaround times and I had to constantly call the Wageeda Ebrahim.





The Europe lounge suite was then returned back from repairs on the 15/08/2020 and upon opening up the couches I noted that the damages were worse than before. The couches were opened up during repairs and then stapled as a means of closing them up this damaged the fabric, staples were sticking out and this dangerous as our fingers got damaged while removing the couches from the plastics.

White threads and sponges were exposed and the couches wooden frame was damaged.



I immediately called Wageeda Ebrahim and informed her of the damages and that I refuse to accept the couches. I then called the repair warehouse and spoke to Levona S and advised her of the damages. She was in agreement that the damages are unacceptable and that the couches must be loaded back on the truck and returned to the warehouse. Lenova explained that guy who did the repairs was unable and that she would escalate the matter to her manager. I then emailed Levona with full description of damages and pictures as per our agreement in our telephone conversation( pls see attached emails).





I called Wageeda Ebrahim to inform her of my conversation and agreement with Levona, she also advised that I return the couches and between herself and Levona she would sort this asap.



I have been sending messages to Wageeda Ebrahim to find out where are my couches but she keeps saying that warehouse has no answers for her and she doesn’t know what else to do. (Please see attached whatsapp chats )



I made it clear to Levona and Wageeda Ebrahim that I refuse to take couches again and wants new ones or a different lounge suite as Wegeeda had indicated that they are out of stock. I have had to pay for couches end of July that were not in my possession, and I’m expected to continue with installments for something that I don’t have and I’m being told that Bradlows has no answers for me.





I request this matter be handled urgently and in my favour. I’m very disappointed at Bradlows and the service I have receieved thus far.









cid:[email protected]





Nonkosi Poto

Quality Assurance Consultant

I have bought a bed about two yeas ago amounting to R8000,00 and its already having this funny sound. I requested for exchange four weeks back which I paid for. Even today the bed is not delivered. I have been sending numerous emails for update but no feedback. They always promise to call me back and never called back. I was assisted by branch manager at bradlows Rustenburg but her service as a manager is so poor. I have bought another bed king size as that one was bad within 3 years period and two single beds. They are only happy to receive money from customers from there they forget altogether as their target is made. I have been a customer to this store but I'm totally disappointed. Very disgusting.

Hope this will be attended to. I spend airtime to call, data to send mails and petrol to travel to the store. Such an inconvenience.

I bought a bed cash at Protea Glen Mall and have since called them to notify them that the bed that they delivered is not the same as the one I bought. The base sounds like it has been used before and I was told the matter will take three weeks. I paid cash for proper bed and when my money cleared it did not take three weeks. I am absolutely dissatisfied and want to even ask for a refund, when all I wanted was for the correct bed to be delivered and this old thing taken back to wherever it came from. You can log a complaint with any company in the world and get a reference the very day if not 24 hours. I do not have a single reference till today. The bed was bought last week on Sunday and I even asked what will happen if something happens to the bed with all these delays. I was then told I will be contacted either with bad news or good news. This is totally uncalled for as I never even asked for credit. I used my hard earned cash to get what I got from you guys. Can someone please do something about this. My number is 074 387 1696 and my email address is tshepo***@gmail.com. I will attach the picture of the bed, please compare it with the original and tell me if I am hallucinating.

Bottom right edge of bottom unit already peeling

Sliding doors derails and cannot pass the centre unit

Right hand sliding door has scratches

Side beams are not cut to specification and leave ugly spaces in between as well as the track rail

Bottom right drawer does not close properly due to protruding drawer sliding rail

Chipped handles

Corners not properly aligned and have sharp and protruding corners

Side beams have uncovered rough edges of chip board on the inside not safe for knitted or delicate garments

All the edges of the robe are sharp and rough as they are moulded with the veneer

Top beam not veneer covered and mirror reflects chip board largely in contrast with robe finish

Back cover is split open behind centre unit

Bottom right edge of bottom unit already peeling

Sliding doors derails and cannot pass the centre unit

Right hand sliding door has scratches

Side beams are not cut to specification and leave ugly spaces in between as well as the track rail

Bottom right drawer does not close properly due to protruding drawer sliding rail

Chipped handles

Corners not properly aligned and have sharp and protruding corners

Side beams have uncovered rough edges of chip board on the inside not safe for knitted or delicate garments

All the edges of the robe are sharp and rough as they are moulded with the veneer

Top beam not veneer covered and mirror reflects chip board largely in contrast with robe finish

Back cover is split open behind centre unit

You take my money every month but you don't sand me statements to how much my balance am going to change my account Sean's last year my balance is R3000.00 antil this how come because my stove is R5000.00 but now pay triple stove I need answer tomorrow please

I have purchased lounge suite via laybuy. Did the deposit as requested and afterI had to follow up the said it was wrong advertising. I have made various attempts from my side to.sort the out and get my money back but no to no avail. Complaints ref: 9000127087. I understand that mistakes happen but then you sort it out if you are the person that made the mistake. I do not get any feedback. Nobody even contacted me to sort this out. I had to sit for hours on end to try and get through to your customer service department.

I bought a bed online from you guys but every time I try to track it it shows the bed has not moved at all. It still says "order placed successfully". When I try to call you put me on hold for ages and your people at the branch don't want to help because I didn't buy from them. Please give my money back.

Good day sir/madam

I bought corner lounge suit at bradlows mamelodi branch, the product cracked in less than a year i called and they took replace it . And give me another one it started again to crack they took it . Now they are demanding me to pay R10000 of which i don't have . I asked them nicely first when replace the product ,isn't gonna give the same problem they said no we supplied u with wrong cleaning product.

Now is about six month having my product with them .

Hi my name is lehlogonolo matela i am a customer at your store and i purchased a laptop and bed last year so my laptop had a problem then took my laptop for repairs 2 months ago as i trusted you are a good store . i am so dissatisfied with your service .it has been almost 2 months since i brqught my laptop to your store in hammanskraal i am struggling with my school work as i am doing second year at wits. My name is lehlogonolo matela +27651360930 or 0798972401 this aremy contacts . I pay every month to your store for a service that is not being delivered .
I have been in contact with the local storeand i have been calling customer service they all can not do anything to help me.i even posted on your website but no one replies me.
I very concerned with my school work because online learning is very hard without a laptop. I kindly ask for your help if you cab try to speed up the process with the supplier of hp laptop .
Again please help me or can i atleast get my laptop back even if it's not fixed becouse it seems like it's not coming back anytine soon.

If my laptop has not been fixed i want is back by surtaday i wil go to another store for it to be fixed .i have been calling customer care and there is nothing they can do. So i kindly ask for my laptop to come back and i will fix it myself.

No one is responding to my e-mails i am really disapointed in bradlwas customer serive
Regards
Lehlogonolo

I took out a layby with your Bradlows Branch in Jeppe Street - Johannesburg in March 2020 on the same day I made a payment of R1500 towards my purchase of a bed set value of R4999 later that month made a payment of R320 … unfortunately we went into National Lockdown because of Covid-19 and I have been working from home since then. Because we were unable to go to stores other than Grocery Stores etc I was not able to make payments towards my lay by. One of the services you have is that a layby statement gets sent to you by sms at the end of every month hesitant as I was I wanted to ensure that I remained up to date with payments so that once lockdown ended I would be able to pay off any outstanding amount and get my bed set delivered. I went ahead and transferred money into the Bradlows Corporate account using my Customer Number as reference. When we entered level 3 of lockdown I went into your Randfontein store to find out why my sms statement STILL showed an outstanding amount that remained the same even after I made 2 EFT payments in May 2020. Your consultant at the branch advised no payments were EVER received so there I was thinking to myself was I just scammed into making payments into a dummy bank account ? Where did the money go to?
So I finally got a hold of a consultant at the Jeppe Street branch on Saturday the 22nd of August 2020 who advised me that the funds have to be transferred over from the Corporate Bank account into the Branch Bank Account I was given an email address to send my proof of payment to and that was it still no word no update nothing it is a waste of time to call through to your call centre because you get sent from pillar to post I honestly just want to pay my outstanding monies and get my bed and never ever do business with any subsidiary of the JDG again because I feel like I have been scammed and during a Worldwide Pandemic as well this is really low.

I spoked to tshegofatso about lounge suite that was priced R6999,95 i lodged a complaint Saturday i haven't heard anything from you guys ref 9000126766

Good evening. I bought the couch on 17 of August and was delivered today after being sent from pillar to post about its delivery and when delivered it's faulty. The stuff didn't properly mount the Alpha 2PCE suite and has funny sound when you sit on it. The items were bought at Francistown Bradlows.
The stuff at Bradlows are not honest and lacks basic communication.

Sales order no:13885182
Reference no: 9000069105

I had purchased a set of sofas on 23 September 2019. Since then, I have been having continuous issues with the poor quality and workmanship of the product. I have since sent the product in for repairs two times already and each time in has come back in a condition worse than it previously was. Now again, for the 3rd time, 4 weeks ago, they have collected it for repairs with no feedback since. Whilst they are still in possession of the 3 seater, the other 2 pieces are continuing to deteriorate.

This is now totally unacceptable as I demand to be replaced with a new set of couches (not the same style as it has already proven to be of pathetic quality) or to be refunded in full. I will not be making any payments going forward until I am given a new sofa set. It is appalling to see that a company such as yourselves is associated with such low quality products. Your standards have dropped extremely low and your lack of customer feedback is equally disturbing.

Attached below, please see the poor workmanship and "repairs" that have been carried out. Unfortunately, the site only allows for 1 picture upload as I have quite a few pictures with the different faults and how it is falling apart. I truly hope that you will take steps to remedy the situation and salvage your reputation.

Regards
Mrs Melissa Retief
084 439 5965

Its been 2 weeks travelling up and down to and from bradlows chatsworth. The consultants are phoning me saying that something can be done and need the following paperwork. When I grt their they redo the whole process again. Then not sending in the paperpork they've asked me for. Now it almoat a week again and nothing ko answer its the one excuse ontop of the other. Ive email the manager of the store saturday. He didnt even had the curtecy to acknowledge my email. I phoned him to check if he got my email at 12:40. Not sure what is the propblem why I get treated like this, but it doesnt look like you want my business or my money. what kind of an operation are you running here Letting customers run up and down with paperwork and then still just excuses.

Not happy about the service at all and I won’t be buying from this store again, there’s no customer care, there’s no any feedback, I have been calling the call center the phone just rings no one picks up, ordered a sewing machine on the 3rd of august but haven’t received it, this is not acceptable at all you don’t even bother replying our emails,

I purchased couches cash on the 19th at Maponya Bradlows. On the 20th i received a call that i must expect my delivery today. I was told that my delivery will take place anytime of the day but before 17:00.Its 17:30 now
no delivery. I was supposed to attend a family funeral & i didn't because i had to accommodate Bradlows.I wasn't informed that the delivery won't take place. Im so disappointed at Bradlows and Sorry wont help at this moment. I can't keep on postponing my things because of the POOR SERVICE. I hope to receive a better explanation from the Maponya branch manager and Sorry will irritate me worse.

I bought a coffee table from Manzini Branch of Bradlows Eswatini more than a month ago. To date the promises made have not resulted in resolution of the issue that was experienced and reported the same night the coffee table was delivered. I spoke to the Manager at the Branch who promised that the matter will be sorted more than a month still there is no resolution, we are sitting with a coffee table that has a drawer that is not working. we have asked for a replacement and nothing has been done. we have spent more than R30K at that branch in the past few months

I have paid for Restonic bed on last week Tuesday and it been 2weeks no responses or update until I bottered myself to make a follow-up. But still I have asked told that they still don't know when would I receive my order.I have cancelled the order & now I am told that it might take a 7days or even a month to be reminded.I am not happy about this can I please receive my money within 24 hours as I will be going to media about this.I wanted a bed because I needed it.Why should I wait this long for my order and I must wait for my refund as well.I am so so disappointed with This company never head of such thing