Bradlows - Head Office Complaints

Bradlows Rustenburg very good customer service I bought evolution couches 16 March 2021 on 16 April 2021 reported faulty on them it took a week before the couches wer collected.27th April couches where collected guys who came where very rude they didn't even cover those couches imagine your hard earned money being treated like that, we wer told it would take 7days max for repairs.Its more than 7 days no communication or whatsoever until I sent an email I'm told couches are Stil at warehouse IL be informed when they will be repaired. I don't owe those couches I thought I had paid for quality I thought Bradlows was a reputable store but I regret I have to beg for service it's winter me and my family are sitting on the floor for something I have paid or I'm getting this because I AM BLACK I won't sit back and be treated like this I paid for those couches if I can't get what I paid for please give me my money back so I can go shop somewhere else if I can't be helped today media must realy know how we treated at bradlows.
Customer Service can't help I must call the shop where the shop says headoffice deals with companies for repairs its Winter I sit down on the floor with my family while I paid for Couches please take us serious we pay for service not this

MrA K Segoe
Customer 103785305

I bought a Tv in Jan 2021 @ Southgate and it was delivered in Feb it worked until 2nd week of April, then the screen went black on the right side of the tv on it's own. I took the tv to the shop on 16-04-21 for a repair and i was told it will take up to 2 weeks. I called after two weeks and the lady told me the Tv is still in their store room @southgate branch, I was shocked. No sense of urgency, no turn around period given, no feedback. I was told no one knows when the technicians will collect the tv. This is not fair to me as a client. How do you hold your staff accountable if they are not given a turn around period to resolve a query. Please help me get my tv fixed asap and regular feedback would be nice.

I MRS M NAICKER PURCHASED A GRAFTON EVEREST LOUNGE SET FROM BRADLOWS PHOENIX . THE LOUNGE SET HAD A FAULT AND GRAFTON EVEREST TOOK IT BACK . AFTER 3 MONTHS WE WERE TOLD THERE IS NO STOCK . WE THEN PAID ANOTHER R2000.00 BRINGING THE TOTAL PAID TO R26000.00 CASH FOR ANOTHER SET . ANOTHER 3 WEEKS AND NOW WE BEEN TOLD NO STOCK AGAIN . THE SALES LADY LIES TO US EVERY DAY AND THE MANAGER ACTS LIKE ITS THE FIRST TIME HE IS WORKING ON THIS ISSUE. PLEASE CAN YOU HELP US WITH THIS ISSUE

on the 24 of April 2021 we bought a lounge suit cash for R35.000 at Bradlows Northam,The sales person was vey nice to us with good customer care but the Manager she has no customer care bought good for cash but there was no gift.

We were told that the goods will be deliver on Monday but on Monday we receive a call that the goods will be delivered on Tuesday the team indeed arrive on to deliver the goods.

On Thursday we discovered that one of couch was not properly assembled then we lodge a complain the sales person came to our house to investigate the issue we are complaining about and she realise that she can not do anything and told us the the team assebled the couch will come back to fix the problem untill today no one has come to fix the problem on the couch.

please assist
0835032156

WAITING MORE THAN A WEEK FOR GOODS TO BE DELIVERED, BRAKPAN BRANCH VERY HELPFUL, BUT THEY WAIT FOR FINANCE TO GET AUTHORIZATION. I SIT ON THE FLOOR WITH MY SMALL KIDS, NO COUCHES TO SIT ON. BAD, VERY BAD SERVICE.

REFER COMPLAINT NO 9000167935 & 9000184779

since I laid a complained at bradlows arcadia last year November to this date my issues hasn't been resolved I feel like they taking me serious as a customer everyday I get an excuse im not happy at all..somebody should do something about this issues I go there everyday but I really think they taking for a fool.

Good Day

during end March 2020 we called Customer resolution on 0800 119933 spoke to Lebo with reference number 9000098885 asking for a payment holiday due to lock down. we were not aware that it was not granted and as per Lebo she advised that if the account was debited we could do a reversal. From July 2020 payment of the account went of as normal, then come November you people just take it upon yourselves to just debit two of the three accounts and again we had no knowledge of it. I was blacklisted for an error on your side. i need feedback asap failing which i am going to the ombudsman.

In December 2020 I bought a lounge suit at Bradlows Grahamstown. They told me they will deliver the following week. To my suprise a day or two after the purchase they delivered. Within a week of receiving the goods I noticed that the fabric is tearing and so I went to the store and report the matter. They said they were going to exchange the lounge suit. It's been five months now no delivery. When I go to the store the lady manager always say she will follow up. The worse thing is when I called head office they say they can't help me I must go to the store. I asked if I can take back the goods to the store and they say it's within my right. But when I tell the store manager that she says the goods will be taken as reposesses. I have been paying for goods I am not satisfied with and that is so very unfair. The way I am angry I am scared the next tym I go to the store all will break loose. I want my money back I no longer want anything from Bradlows ever.

Bradlows Phoenix has sold me a bed with bedbugs. I will go to the press if I do not get a resolution

My sofas were damaged and was reported two months ago and bradlows has not shown any interest resolving this problem

My name is puseletso modiko is been 3 months now i didnt qet my money i try to call store manager and head office but still nothing happen

Store name is bradlows rea hola shopping center botshabelo

Puseletso modiko,
0604448627

Hi team,

Please note am not happy with the service am receiving from both restonic and bradlows my base has been broken since few days after receiving it, At first the matter was draking forever afterwards the issue was with the address they delivered was the one on the invoice, This was communicated with the store assistant to make sure they using the correct address, then i had to make follow ups again if it was changed to the correct address that i believe must not take a month and days,
Today i called to enquire on this number 0100131738 Doris told me all customer care consultant are on lunch this is a horrible service ever. My mattress is also affected too i will never recommend anyone to buy the bed as i had advised my friends and family to go buy 4 beds where bought at maponya after mine am so angry that i regret buying from there.

Hi, I have sent my television back to the store at Stanger branch because it wasn't working anymore it's been 3 full weeks if I contact the they always say that don't know when I will get it back,to me its unfair to pay for something I don't even watch.

hi my sansui fridge is not freezing items inside the fridge are cold but the bottom freezer the items are defrosting

I regrate ever buying from badlows. its been over a year since my dinning table went for repairs. i was firstly told that i have to pay a fee but i questioned that because my furniture that time was still under warranty. i then told them to bring it back broken i will fix it myself. I have been waiting from last year till call. I call the head office every month and ive always been told that it is at the wearhouse and they dont know when i will have it back. Please help me. I need it back please.

good day
My nephew labeled and paid up the bed at ur store in berg street,when it was tie for delivery she gave them my numbers coz she can't answer phone at work,then the delivery guy lied to me saying he's there to deliver but was not there,I called him thousand times only to find out he's at de mall,the staff said the called me but they nv did.when I went to the store the whole staff ganged up on me n ended saying am the one wrong,I don't understand how coz they failed communication n now its like we won't get that bed.can someone please assist help us get the bed out of that store n we will no set our food in brad.ows store as those grannies don't know how to talk to people n shouting,I ended up shouting as well n the whole shop was now noisy as if there was even no manager.i was traumatized by their behavior in that store

I bought a 3 piece bedroom suit for cash from Bradlows Durban City View.
When the furniture was delivered there is no piece that wasn't broken. The delivery people left the broken furniture at my house, I don't know why.
The shop promised to send a new delivery and to collect the broken one. More than 2 weeks later, numerous phonecalls im still waiting.
Today i went to cancel the order and they tell.me about 14 days to get my money. What rubbish is that? Yoh i don't even know why i went to Bradlows. Will never set foot in there again.
The manager is rude and always ducking and diving.

I cancelled a laybye beginning February 2021, been told to wait for 14 to 21 days. When I went to check as those days passed,was suprised that my cancellation was never attended. The Mazwi even showed me the file. That made me remember the attitude I received on my arrival for this cancellation, that it is not going to be attended soon nje ngendiske ndiyiyeke, blah,blah.... That disturbed a bit but contunued anyway./ It is not going to be attended anytime soon better live it. The manager when attending it gave me waiting days 3 to 14 days- another waiting. THEN BOOM ON THE 6th APRIL MY FILE HAD INCORRECT DETAILS AND WRONG INFORMATION BEEN SENT WHEN DECIDED TO GO AND CHECK. Again given another waiting period of 3 days. NO REFUND MADE TILL THIS DATE BUT EXTENSION OF 3 TO 7 DAYS.

I'm not complaining about the store listed above, however I returned my furniture and was told thwy will be auctioned and I will be liable to pay the difference which I consented to but it's been over a year now with no feedback from Bradlows but my account balance is still over R20000, each time I call I get sent from post to pillar I went to different branches no one can assist.
What must I do because this account is frustrating me, I'd rather have the furniture back and pay for it but I can't pay for furniture I returned.
My ID number is 9212190690083.

Can someone contact me with a way forward please.

I purchased a 32 inch Sansui TV that was on special at Bradlows Balfour park Vincent East London Eastern Cape on the 06/04/2021 when we got home on the same day when we plugged the TV I noticed the is a dark circle inside the TV and when I switched it on. When we returned to the store they told us the is nothing they can do for us. I don’t know what could have caused this as the is no crack on the screen. I would appreciate your assistance on the matter. I have attached photos of the tv as well as my slip.