Bradlows - Head Office Complaints

I am so upset with you guys. We are paying our account like R5000 or R10000 not every month but when we have that amount to pay. Our monthly payment is R1900 pm. We are so far in front, and then you can still phone us for a payment of R1900. Then you say the credit people check and they are going to put us on the credit to say we are not paying. I WILL NEVER EVER BUY FROM YOU GUYS AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!

D.H Knoetze
18 Cinnabarstr
Carletonville
2955
0826036193

Hi There, on the 16 December 2020 I bought a Sansui sound bar at Bradlows Thaba Nchu, I used it for about 3 weeks then on the 7th of January I took it back to the store as the bar was not working in the sub woofer, I made several follow ups at the store I was told someone will come and pick it, surprisingly today the sound bar it is still at the store, no one came to get h yet I have being waiting f for almost 3 months to repair it yet I did not use it doe month

Hi, my name is Jerry Mutloane. I bought 42ltr LG microwave at Parys Bradlow cah on 2021-02-05. Sales person did not explain to me that only displayed one is in the shop. I visited the shop over three times and iam being promised and promised. I need my microwave or refund. My cell is 0839852729

Hello i am really feed up of your service, i bought you reclining sitting room couches and they are peeling the back and the single coach was not assembled correcly because it look right, i called in at durban west street and they said they will log a complaint but didn't because the complaint was only logged when i went to the store,instead of someone assisting me with the complaint someone called me to tell me that i will be debited, i am so angry and disappointed because those couches cost R29 000 it means that you bradlows are selling couches which are not real leather and you making it seem like you selling the real thing which is false advertising, i happen to work in complaints and i am very educated when it comes to complaints management policy and my rights as a consumer, i need you to come and fetch this couches because it's clear they are not leather and if they are peeling now it's not even 3weeks and i am having problems. Next up is hello peter.

My problem is that as a customer we not getting anywhere with our complaint. I have been having problems with my washing machine from the time I bought it and the only thing that gets done is a repair that last for three months and there it goes again. All store manager does is sit there and do nothing- that's Bradley at the Chatsworth store and as for our sales lady Mrs Ross, she's "all don't worry I will phone" no calls come from the manager or the sales lady when we called and spoke to Bradley and Mrs Ross they say the machine must be repaired three times before they replace it, three repairs have already been done. Now I am tired of this incompetence the only solution I have to solve my problem is that Bradlows refund my money or else I will take this matter further because of this I put all my other accounts that I have with them on hold I need Mrs Ross and Bradley from the Chatsworth store to answer for everything that is happening urgently. I do not need my machine to be repaired again I need them to replace it because I have an extended warranty.

An immediate response would be highly appreciated.

Thanks,
Mr Devaraj PIllay

I bought sitting room couches black leather but two of the six pieces change colour from the original black to greyish and the material also changed. I reported the case with my salesperson many times.I ended up demanding the next person senior that her since she was not helping.She gave me the manager who also did not help me it's been four years now I am a very unhappy customer.This also makes a bad name for your company do you know that one unhappy customer will pass it to ten people and the ten will pass it to their ten people.

1. My Order Number is 14501135, my Customer Number is
104596350 and the purchase was made at BRADLOWS
DURBAN BLUFF1

2. On 3 February 2021 I lodged my complaint through 0800119933 and was attended to by NTWANANO. It was not a pleasant conversation between us as he downplayed my request to have the desk delivered. He was very condescending in his response when he told me that BRADLOWS plan their deliveries. This I interpreted as an indirect way of telling me that a CUSTOMER's planning if at all exists, is inferior and is none of BRADLOW's concern. NTWANANO told me that if I wanted to cancel the purchase, I could do that. I was perturbed by that advice as I least expected it from a BRADLOWS staff.

3.NTWANANO told me the desk was going to be delivered on 9 February 2021. Being told on 3 February 2021 that your desk was going to be delivered 6 days later, was very disturbing to me as it showed that BRADLOWS did not care about their CUSTOMERS and their planning matters more than CUSTOMERS'planning.

4. Today is 10 February 2021, no delivery has taken place and I have not received an explanation regarding FAILURE to deliver on 9 FEBRUARY 2021 as per what NTWANANO told me that BRADLOWS plan their delivery. The only reason I can come to is that BRADLOWS has POOR planning. This poor planning led to BRADLOWS delivering a damaged desk, and again this poor planning has resulted in BRADLOWS failing to deliver on a date that they had chosen themselves based on their PLANNING.

4. I am wondering what are your VALUES as an organization. I will be so surprised if TRUST were one of them. Trust is one of the fundamental values that an organization has to uphold because it is an aspect of a relationship. How BRADLOWS has portrayed themselves in this period, has led me to distrust BRADLOWS and this is what I will share with anyone where an opportunity arises to relate my experience as a BRADLOWS customer.

4. At 11H20 this morning I called the BLUFF BRADLOWS wanting to express my dissatisfaction. I spoke to Hamilton Shangase who told me that Thembi, the salesperson that assisted me was off, and the Store Manager, Roseanne was in a meeting that was going to finish at 12noon. Hamilton Shangase promised that he was going to convey the message to Roseanne for her to call me. It is now after 13H00, I have not received any call from the Store Manager, Roseanne. I guess with BRADLOWS a customer only matters to a certain extent.

5. Am I expected to pay for the DESK I do not have on Monday, 15 February 2021?

6. My house and premises are not a storage or warehouse for your damaged furniture. I am giving you 24 HRS to come and remove your DAMAGED furniture from my property. Failing which I will take the matter up with the Consumer Goods and Service Industry Ombud.

My name is Teboho Noko and this on behalf of my father Buti Joel Noko bought sofas on the 4th of January 2019 but unfortunately the stitches got torn and as they were under warranty they were collected for repair on the 29th of October 2019 and it is sad that to this day he has not received his sofas back, they have been promising to deliver of which they failed everytime to the extent that a complaint was lodged with reference no:711359201,my father has been given the run around by the store based in Vereeniging branch but they still debiting from his account even now for sofas he has sat on for over a year, this total disrespect and disregard for an elderly person, a loyal customer who has missed his monthly payment even once. I wonder if this online platform of complaints will help because we have tried so many times but without success to sort this as he no longer wants the sofas but want his refund.

Please help

I bought furniture at yo one of the stores and last year I reversed money 3times sum of r1000 b IPut I payed r250 or more on tht so now they say I our 7month plus minus r8000 and if I don't pay those arrears they will come and collect but I'm paying every month but my arrears going up every minutes why

I made transfer into my lay-bye account on 15/01/2021 and to my surprise when I visited the Phuthaditjhaba Branch on 6/02/2021 a very sarcastic Sales rep told me the money does not reflect and I should learn to ask and not just transfer money, because now its going to take a month to track the money because Head Office people work only when it suits them, I called Customer Centre today they were not helpful actually the lady told me to politely ask them to help to trace the payment. I work far from home so its struggle to get time to visit that specific branch and now they tell me this issue can only be attended to if I'm in the branch, how many times will I have to go there until I get resolution?If it will take a month to get the bed then
If its possible then I would rather just get my money back and forget about your store, I never liked Furniture shops to start with I don't know why I bothered cos the service is very poor

My name is Thabo Popela ID 8301245626084 contact number 0608111945.I cancelled my laybye at Bradlows Phalaborwa Branch for amount of R2000,i m waiting for my refund and is taking long can you please check with the branch why they take long cause i really need that money urgently

Good day

I am Sylvia ubisi I need ur assistance concerning bradlows furniture shop in Thulamahashe mall (bushbuckridge area) I am paying couches installment that I have not received in my house
And they have not yet delivered to my place which means one of their seller representatives might have taken them to their house and I was placed to a 5years contract of paying them which is all fraudulent made by the shop.I’ve never had the couches at my place and I am now paying for something I don’t have.

Thank you

I have placed an order with Bradlows online and I paid for my order which was never delivered , when I call they tell me that my order is on hold and it will never be delivered , so since they are not delivering can they please refund me my money back, I have sent emails requesting refund but they do not reply to all my emails.

We purchased 2 bed set in 1 day and paid for both on cash,I had a problem with the mattress as the stitches was coming off,we complained and the mattress was replaced now I have the same problem with the same mattress, went to the store to complain and was told to send pics.I did all that was expected of me but still nothing.it's been months now but still nothing is happening we call and they cut us off by saying the issue is almost solved and they will call back.nothing is happening and soon the guarantee won't cover.
Your assistance will be highly appreciated.

The first complaint by email letter was sent on thr 25th of November 2020 to Bradlows online customer service where bradlows queries are launched.

The second complaint by email on the 4th of February 2021 to Bradlows in west street Durban about the coffee table which was fetched for repair by JDG chain services at B711 umlazi on the 25th of October 2019 to be fixed.

I was at Bradlows in west street Durban on the 2nd of February 2021 for follow up of the coffee table query ,but I was told that the sales lady who knows about complaint was Day off .

On the 22nd of December 2020 I was at Bradlows in west street Durban. The sales lady took me for the first time to the manager and told her (manager ) about the matter but I did not hear their conversation because there was something puzzling me .

I gave the manager the draft email letter dated 25 November 2020,the same as the first complaint .She looked at it (Draft email letter ) and gave it to the sales lady. Then the sales lady said to me ,"The one who is in charge for queries is on leave ,he/she will be back in January 2021" , as it was December 22 2020. She photo copied the draft of the same email letter dated 25 November 2020 so that she (the sales lady) will hand it to the one who is in charge for queries when he/she is back from leave. She then return my draft email letter after she had photocopied it .

I have been waiting for the outcome up until I went to bradlows on the 2nd of February 2021 ,but the sales lady who knows about the complaint was day off.

I am bringing to your attention that I am now tired of verbal complaining and phoning because seemingly,no one wants me to call them and yet the query is still remaining unresolved ,therefore my decision is ,return my coffee table fixed/repaired where it is supposed to because I will not accept it if not so -bearing in mind that now has been a very long time without my coffee table ,from 2019 now it is 2021.

Yours faithfully
Mrs Nomthandazo Pamela Luthuli
(Unsatisfied customer )
My contact number is (0738779875)

I had gone to your shop at Bizana on Thursday the 26th of November to make an enquiry about a lounge suit that I intended to buy, (celebrity lounge suite) when l got there the sales lady by the name of Pat including the cashier whose name l don't know told me that the lounge suite is on special for black Friday and it's R15999.. if l don't buy it then, l would get it for R23999(when l asked them if l could maybe laybye it and pay the balance on the following Monday).. I went and called my husband to go and buy it as l did not want to lose on the special, we bought the couches and they were delivered incomplete on the 30th of November 3 mushroom and 1 brown which the was taken back to the warehouse to be exchanged... Up until today I have been given the run around.. And unfortunately my husband passed away on the 22nd of December, lf I do not get a response from you regarding this l am going to involve my lawyers.

I bought couches in 2018 December. Been complaining about them for the past two years.They feel like there is a whole when you sit. Stitches are coming out.Recliners not working well. Even the Salesman can't help me because he would book in the couches for repairs but they'll take a long process because you have to book them one by one and they take time to collect, repair and bring back, by the time you book in the last one the first is giving you problems. I would be following up with the Salesman and sometimes he would tell me that he really don't know why they take this long to collect, repair and bring back. Last year was even worse because they will tell you about lockdown backlog. Two years has gone by but I'm having one and the same problem. I'm stuck with ugly couches in my lounge I'm even thinking of writing to hellopeter. These couches take long to be repaired you sit on them two or three months the same thing comes back. The two seater is even worse. It was brought back from repairs not in a good condition the leather is peeling off, it's sagging.

Our Member made a purchase of a two tone brown coffee table on line and it was advertised at R 0 amount of sale and she had to pay for delivery. She proceeded as per advertisement but she has not received the delivery thereof instead she was paid a refund of the money she paid. She regards that as unfair and unjust as the other people who made the same purchase got the tables.

Hi my name is Lerato Phinithi I purchased goods in december 2020,from Bradlows in Kwaggasrand shopping center Pretoria,i paid deposit,they took long to deliver the goods,after receiving the goods,I wasn't happy with one item,I returned it,I choose something else,they had to start over with a whole new account,it didn't require the deposit,and they said they will refund me the deposit I paid,now 2021Feb I'm still waiting,I went to the shop I don't how many times,checking with them,on whats the reason I'm not getting my money back,they keep on calling the headoffice but nothing,im even thinking of opening a case on this matter!

My wife purchased a coffee table from you on the 21st Jan 2021, whereby the order was confirmed and the delivery fee charged and paid. To our surprise we are told that the order will not be delivered due to a pricing error. I believe that this product was advertised on your website, which is regarded as a promise to the customer and when a purchase agreement is entered through purchasing on the internet, you opt not to deliver. I would like that Bradlows takes this seriously as this is seen as a breach of contract or agreement.