Dial A Delivery Kenya Complaints

Kenya - Maasai Road, Off Mombasa Road, Nairobi
+254 711 653717

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Consumer Complaints ( 1 )

SENDER
Brian Achilla
I made a dinner order on 4th July 2018 at 7.30pm and spoke to a lady called Cecilia, she took my order and advised me the order would be delivered within 50minutes i.e 8.20pm. Called at 8.55pm and was told the order would be there in 15mins. Order was finally delivered at 9.14pm...1hr 44mins (104minutes) later. This is the 3rd time its happening within the time span of about a month and the excuse is always the same...we were short staffed and orders were many. Surely does it not defeat the purpose of advertising as fast food delivery spot. Why not tell the customer it will be delivered in 2 hours. Id it was one off i would say OK, even twice is a coincidence but 3 times is a trend/ pattern.
I do have the call logs and receipt showing times of calls and when the order was made.
Comment
COMPLAINT #358 - Delivery Issues