DR NUTRITION CENTER LLC Complaints

UAE - Box No. 27218, Dubai
+971 4 345 6620

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Consumer Complaints ( 2 )

SENDER
Ahmed Agha
Hello,
My name is Ahmed Agha , Member Card ID# 50171630
I am unsatisfied with the service provided by Dr.Nutrition, From Registration till first follow up with Nutritionist.
First of all when subscribing i was told i can reserve by paying 100 Dhs and pay and start the program later, Immediately after that, they forced me to go and pay the full amount. I told them i didnt want now but they insisted and on top of that they forced me to take a bottle of Super burner and said i can exchange it later once i start the program. and were also insisting i see the nutritionist there at Delma mall even though i said it is far from where i live in Khalidiya abu dhabi, and told them that i want to do the follow up there when i am ready to start the program.After few days i find that i received an sms of an appointment in Delma mall ? i did not make an appointment, Then i recieved a call from someone saying that i have an appointment in Delma mall, I refused to go and stated that they had made the appointment on their own and i am not ready to start the program and i told them again that i will do the first follow up in khalidiya.Finally i went to start the program in Marina mall where i met the nutritionist , i told him that i have some health issues in my liver and gallbladder and i dont feel that he took this into account as he printed a Diet program which is under average very boring meal plan, with no options to eat any food recipes, just plaint fruits, veg, nuts, protein meats.I saw that the plan had eggs which is bad for me in my situation, he did not change the plan and just wrote some replacements which is also bad for my health, Processed meats.I have started with his below average dull meal plan and after eating the eggs i have started to feel pain. and the plan has alot of eggs. The name of the Dr was Abdel hamid.
also another thing is that when i asked if i could exchange the super burner which was forced on me to take in delma mall and was told that i could exchange in any Dr. Nutrition branch, In Marina Mall they said we cant, after asking them again if they can make sure, they were able too.I am very unsatisfied with the service given and the aggressive sales behavior of your team, and forcing me to buy and upgrade and persuading customers, which made me feel discouraged and uncomfortable, I am also very unsatisfied with the doctor i got as he seemed lazy as to give me a plan suitable to me and my situation. Very unhappy that he has just printed a pre prepared plan without taking the time to personalize a meal plan according to my Health situation , Galbladder Stones and Fatty Liver.
I would like a refund and i do not to continue as the service recieved was below average and in my opinion very poor.
Comment
COMPLAINT #2584 - Service Issues
SENDER
Aahd Wissam
O took my daughter to their branch in 06 mall in Sharjah. First the guy at the counter was trying to sell us the most expensive package and did not mention any special offer until I told him that I saw special offers on the net. Then they tell you you get free product when in reality you don’t. Then you meet a guy who is supposedly a doctor but clearly he is not. He weighs the girl and throws at you a diet plan to follow which is full of dairy products when I specifically told him that my daughter is dairy intolerant.
Finally I ask for the plan to be translated as I do not read Arabic only to realise that it is so unhealthy.
No carbs at all, only big portions of proteins and green vegs. Who would not lose weight on such a drastic diet??!!! Then they prescribe all sorts of drinks and do not even explain what they are for so that the bill goes up and up and up.
We go back the following week to our weekly appointment to address all the above mentioned issues however the day we picked the so called dr is off so we get to see another so called dr who asks us why are we here. I replied for the weekly follow-up so he said he cannot do it for us because he is not the one who saw us at the first visit.
I tried to explain that all the info must be mentioned in her file in your computer and his answer was no I don’t have access to it. So I asked what happens if you decide to move to another center ? His reply was basically you have to stick to the same so called dr.
It’s a total waste of time and money and I am not sure why they call it dr nutrition as they really do not care about people’s health or style of life !
Please refrain from going there or buying any of their package / product
Reply by Ahmed Agha on 13 February, 2020
I agree with your complaint as i had a similar experience,

I have sent them the below email, a week ago with reminders and have still yet to receive a reply from them...

I am unsatisfied with the service provided by Dr.Nutrition, From Registration till first follow up with Nutritionist.
First of all when subscribing i was told i can reserve by paying 100 Dhs and pay and start the program later, Immediately after that, they forced me to go and pay the full amount. I told them i didnt want now but they insisted and on top of that they forced me to take a bottle of Super burner and said i can exchange it later once i start the program. and were also insisting i see the nutritionist there at Delma mall even though i said it is far from where i live in Khalidiya abu dhabi, and told them that i want to do the follow up there when i am ready to start the program.After few days i find that i received an sms of an appointment in Delma mall ? i did not make an appointment, Then i recieved a call from someone saying that i have an appointment in Delma mall, I refused to go and stated that they had made the appointment on their own and i am not ready to start the program and i told them again that i will do the first follow up in khalidiya.Finally i went to start the program in Marina mall where i met the nutritionist , i told him that i have some health issues in my liver and gallbladder and i dont feel that he took this into account as he printed a Diet program which is under average very boring meal plan, with no options to eat any food recipes, just plaint fruits, veg, nuts, protein meats.I saw that the plan had eggs which is bad for me in my situation, he did not change the plan and just wrote some replacements which is also bad for my health, Processed meats.I have started with his below average dull meal plan and after eating the eggs i have started to feel pain. and the plan has alot of eggs. The name of the Dr was Abdel hamid.
also another thing is that when i asked if i could exchange the super burner which was forced on me to take in delma mall and was told that i could exchange in any Dr. Nutrition branch, In Marina Mall they said we cant, after asking them again if they can make sure, they were able too.I am very unsatisfied with the service given and the aggressive sales behavior of your team, and forcing me to buy and upgrade and persuading customers, which made me feel discouraged and uncomfortable, I am also very unsatisfied with the doctor i got as he seemed lazy as to give me a plan suitable to me and my situation. Very unhappy that he has just printed a pre prepared plan without taking the time to personalize a meal plan according to my Health situation , Galbladder Stones and Fatty Liver.
I would like a refund and i do not to continue as the service recieved was below average and in my opinion very poor.
Comment
COMPLAINT #1685 - Other Issues