HI-Q - HEAD OFFICE Complaints

South Africa - First Floor, Office Building, Kempton park
+27 11 394 3150

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Consumer Complaints ( 1 )

I'm am very sadden and now very pissed off and angry. I put 4 brand new hifly tyres into my car. The car went for alignment etc at Hi q centurion. After about an hour an half waiting I was told I need to pay R400 extra over and above the R2700 as they need to do something cause car is not aligning. due to being late for work already I said I will come in first thing Saturday morning. By then driving from hi q to work I noticed car is like vibrating and like a hop. When I took it on saturday I hear them banging something under my car and that shocked me an than see a huge hammer is being taken . I waited an hour or more and was told car was ready the guy said it took him longer Than expected. After car going for a test drive the guy said car is perfect we can leave. We explained what we felt while driving and it was put in the ramp to recheck balancing. After waiting another 30mins they say or we have very bad news come see your wheel bearings are gone and your rim is buckled. I don't understand two days the was checked and realigned etc and now they tel me things are broken in my car after they banged it so badly. This is a one owner from new car an thyy tel me things like this. My car was perfect not a thing wrong and now after just putting new tyres my car is vibrating hopping now rim is buckled and now they say my wheel bearing is gone. I want camera footage to see exactly what theiu did under my car I can't belive for r just putting new tyres my car has become so damaged that thyy had to use huge big hammer to bang my car now my rim is buckled and my bearing is gone. Why didn't they tell me that on the 1st day when they put on new tyres on the rim and balanced why only two days later and hours spent banging under my car they come and say further bad news rim is buckles and bearings are gone.
Reply by Natasha on 28 October, 2019
Is anyone cared to responsed and sort this issue out. Your staff damaged my car
COMPLAINT #2247 - Repair Issues