Lovisa Accessories (Pty) Ltd Complaints

South Africa - Unit 31 Westlake Mall, Westlake
0800 880 7484

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Consumer Complaints ( 1 )

SENDER
Koketso Fenyane
I went to Lovisa in Ballito Junction this past Saturday (6 July 2019), and the treatment I got from one of the ladies was disgusting. I went in with my son as I needed a necklace, I then noticed there was I sale on other products then thought I spoil myself abit on other products too. While I was looking at the rings one of the ladies told my son not to touch the rings in a very rude way. Then she made a comment to her colleague about how we are touching things she had already packed. She then said she doesn’t know why other people are in the shop because she has put everything in place and we messing things up for her. I then made a comment to her colleague( Zethu) asking if that’s how they speak about customers. Zethu then commented that she was speaking with her not me. I then asked the girl directly why is was saying all those things she told me that it’s none of my business as she was speaking to Zethu. I told her that I kept quiet when she reprimanded my son but now she is getting out of hand as she was shouting and very rude. I told her I’m going to report her she didn’t seem bothered but kept in being rude. I ended up not purchasing anything because I was shocked by how this lady treats customers. She shouldn’t work in customer service or she needs proper training. I’m still in shock and very disappointed !!!!
Comment
COMPLAINT #1943 - Customer Service Issues