MASTERCARE - HEAD OFFICE Complaints

My washing machine was taken in Dec 2020 to date it has not been fixed. I have made numerous calls even paid excess over and above my monthly premium and this is till not resolved and then get told we paid for the incorrect part and it is something else that needs to be repaired which we have to the pay the full cost for. The initial repair was misdiagnosed and now we have to pay for another repair part and not sure if this will work.

Poor quality picture tv taken 6wks 3 Wk’s later was called by cookie to say repairs cost R 3000. That’s not my problem repair and sen to me. Was told that so called manager shaun was to call me To date still waiting for shaun the manager of Durban branch. Eventually I called the MD this morning ant it was resolved. My opinion Mastercare does not have a competent regional manager shame it had to take the MD to resolve it.