OK Furniture - Head Office Complaints

South Africa - Pvt Bag X10036 Edenvale 1610 South Africa, Edenvale
0861 008861

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Consumer Complaints ( 31 )

SENDER
Helena Minnie
I ordered a Defy Dishwasher DDW230 online. Paid , to be collected at OK Furniture, Kakamas. No confirmation and further instructions received. Payment Ref VCS10001561.Helena Minnie
Comment
COMPLAINT #3314 - Billing or Collection Issues
SENDER
S Liba
I opened an account on match before lockdown was implemented. It was successful and on it I took a laptop and I was required to pay R500 deposit which I paid 2 days after. The item was not available in store so I was ordered the one that I wanted and I'm grateful for that honestly. The store had to close until further notice due to lockdown and I totally understood that there's actually nothing that can be done so I patiently waited the whole april month. But now since the store is permitted to operate I haven't got the item it's now 2 months with no update that I personally had to go to the store and hear about my purchase. I'm so disappointed that I the customer had to wait the whole 2 months and still waiting for the item I purchased in March to arrive. This is totally a poor customer service and a disappointing service at OK Ladybrand.
Service Issues Photo

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COMPLAINT #3313 - Service Issues
SENDER
Jean Fortuin
On the 28/05/2020 I wanted to purchase a defy chest freezer of R3200 only to found out I can't purchase it because I have my own transport and I think it is utter madness to have to may R400 for delivery from Wynbery to lavender hill and I do have my own transport for the freezer to be delivered and how is it possible for me not to get the freezer and have to wait for level 1 but if I pay for delivery I can get it immediately I think that is day light robber to do that to a customer who is willing to show support to your store to a chest freezer
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COMPLAINT #3301 - Sales Issues
SENDER
Mrs Merrick
We bought the base set from them Nov 2019, hardly 2 weeks the base crackle and squeeked, they replaced it. Beginning of April the mattress starting to make dunning squeeking noises. And feels if it want to throw you off. And because of lockdown we could not get hold of them and since the middle of May we called the branch and they keep saying the stock Controller will call us. Till date no o e called. My husband is cripple and can be hurt badly and then it will be a law suit. What must be do. Go to the consumer council instead?
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COMPLAINT #3284 - Product Issues
SENDER
Lerato Nkebe
On the 07/03/2020 I bought Mini oven for cash,I was advised to not collect it because there was a promising special on the upcoming week.unfortunately the store closed due to lockdown.On the 26/05/2020 ,I went to collect My item I was forced to pay delivery fee while I have My own vehicle.I paid the amount while I transported My stove.Please can you look at this as it was cash purchase and prior implementation of new lockdown regulations .These regulations dont apply to this purchase.This is exploitation of customers and I will not stand for it.please adress it accordingly. We all affected by lockdown in a negative way.Im currently unemployed so why should I pay for delivery that I do not need.
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COMPLAINT #3270 - Delivery Issues
SENDER
Nthabi
Please check the attachment I tried to purchase the desk since is essential but okfurnitute refused to sell. Instead I was given an attitude by the supervisor Yolanda who ignored me left me standing there without assistance. Bad attitude and customer service.
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COMPLAINT #3263 - Advertising Issues
SENDER
Selina Matlabe
Good day
Im writting this to report to the unproffessional way in which I was treated at your store in Welkom Free State.
I made a laybye on the 1 st March 2020 for a 4 plate cable stove as it was on special at the time,I deposit R2000.00 on the price of R3390.00 with the intention of getting it within the next month but due to lockdown i couldn't as your shop was closed.Now that I went they want to charge me a different price(R3900.00) and that was not the contract signed.Please can you look into this as I am a pensioner and cannot afford R510.00 more I did not ask Covid to happen, as far as I understand you can only sell big appliances within level 3 and i was willing to pay balance and wait for level 3 to pick up therefore I am appalled at them telling me I should buy a kettle or iron with my product at this time.WHY???Also insisting that I use your transport,I refuse as my son will do this for me for free.
This is exploiting us as pensioners and I will not stand for it.Please contact me soonest as I will be taking this futher if not dealt with accordingly. .Thank you
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COMPLAINT #3213 - Sales Issues
SENDER
Vusi nyundu
Bought television o Tuesday the sales lady told that will get my television same day waited until today is Friday still no delivery am furious about their service
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COMPLAINT #3206 - Delivery Issues
SENDER
Nanda Linyana
I bought a defy MOH9328B 30L MINI OVEN on the 07-02-2020. Today the small plate of the stove stopped working. I tried to call Butterworth OK Furniture at the following number; 0474018500 and some lady answered the the phone and told me that I should lay a complaint online and then dropped the call. When I tried to call the same number again it didn't go through but instead said that "the number you call does not exist".
Product Issues Photo

Reply by buyareiselo on 22 May, 2020
are already paid 636 04
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COMPLAINT #3144 - Product Issues
SENDER
Zizipho Qusayo
My name is Zizipho Qusayo in the free state Welkom, i bought a washing machine cash upfront, after a month which was on February i lay a complkaint that the product was not spinning but i was never taken seriously, all this happened way before lockdown take place, been calling the shop, and the lady who was helping me but all that was a waste of my airtime and energy they kept promising that will come check the machine but never showed up, now om done talking i will take the machine myself back to the shop, ok staff is so ignorant and suddenly dont care about thier customers, im so disappointed I've been using shop for many years never experienced any issue, want this problem solved.
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COMPLAINT #3124 - Product Issues