OK Furniture - Head Office Complaints

3 weeks ago I contacted ok furniture 62 Cathcart road queenstown as I bought a washing machine 2 months ago from them and the machine didn't want to spin E6 error. They advised they will contact defy to send out a technician. A week later I called them and they had no feedback. I then got in contact with defy and they advised they will sort it out. Last week defy sent for a refund to OK furniture. I called the store and the store manager told me to call back in 20 minutes as she don't know how the credit / refunds work and I must call Thando. I called 30 minutes later and they advised me the guy Thando is not in today. I called a 3rd time and spoke to the supervisor and she hung up on me after she told me she also don't know the process. How can people work for a place or ever run a store and not know what's happening in the store. I will never buy from this store again after sale service is terrible and the people who work there will sell you things fast but when there is a problem they shift the blame and don't help. I am disgusted at the customer service. If I could I would give them 0 stars.

I bought a bedroom suit at Witbank ok furniture so i offered them to deliver at my home town which is Groblersdal ok furniture.While delivering it at home there 're some 2 scratches on my headboard so i told them about it they said they will fix it since from december last year nothing they did until today.They keep on promising me empty promises and not answering my calls now.The person who promised to fix it his name is Martin at Groblersdal ok furniture and now he don't answer my calls too.

I bought a set of defy 3 pieces combo stove, on the 8 of January 2021, to date I'm being treated bad by the sales person and he even called me to threatening me, I wrote several emails nothing is happening,this item are bought cash. He called me saying he is tired of my attitude I must come and cancel my purchase and take my money, so I want to know is this how customer service is being done at ok furniture, the sales person is floyd from tzaneen ok furniture. I want this matter to be addressed and the bad service that I got from ok I need it to be addressed, and how long must I wait to enjoy my items.

I got my laptop from repair it’s working but not charging and the battery keeps decreasing I cannot keep this laptop giving me more problems first was not turning on now not charging. I am requesting for refund or new laptop i cannot for another months for it to be fixed again am struggling with my school work already.

I have bought a stove at Ok furniture Germiston on the 20th of December. I told the staff that was helping me that I will need it delivered from Lebowakgomo Ok furniture and before I proceeded with the purchase I asked her to confirm if it was available in Lebowakgomo Ok furniture and she said it is.

I called them on the 23rd to enquire about the stove but they've been giving me run arounds since then. I was then told I'll get it before 31st of December since it wasn't available, when I called on the 31st of December they then said they're still waiting for the stove which will arrive month end of January.

The stove was meant to be a Christmas present for my mom so she could be able to bake and cook.

I'm really disappointed in the service I got at Ok furniture.

I bought sofas at secunda OK furniture, on the 28 December until today 22 January 2021 they haven't delivered went there to the store almost every weekend they keep teling me my stuff are at witbank why can't they just collect them??

I bought defy washing machine and it only wash but not spinning at ok denlyn mall,they refuse to refund me or exchange it.i just feel robbed

I visited the ok furniture store in Pan African mall to pay for my Dstv account,a lady by the name of Mulalo threatened me

I bought a sony home theater system on 17dec 2020 and i have already taken it back to the shop twice before 17jan 2021 now i don't want sony or anything to do with sony they do not want to refund me coz i have to wait for sony to give them permission i fail to understand that becoz i bought the sony at ok and not at sony.please fix the matter as soon as possible because i can't wait for sony where as the product was bought ko OK.

I bought a queen base set( edblo Komati queen 152cm ) during black Friday in Acornhoek mall OK furniture store and I paid R 4000 cash but it has not yet been delivered to me since last year November I am still waiting, I can't take it anymore please tell me what to do because this is unacceptable.

At Idutywa OK furniture the employee called Raster was refusing to help my spouse. She sent TV for repair, he said he won't take the TV without it box and it's I'm no longer have. Is it a policy or procedure to come with the TV covered?
Please help me on this and take a corrective, it is the second time doing this, last year I sent washing machine he did the same thing. My account number is 4452 /005157 /08.

I took my Hisense 40 inch tv back to Ok Furniture store in Rocklands in Bloemfontein for repairs. It's been 38 days since waiting for the TV to return from the manufacturer. I've done several enquiries with the store, everytime when I get to them they change stories. 1. The TV was booked in for repairs and waited for 21 days. 2. The person who was supposed to book in the TV is on sick leave. 3. Then the TV is still at the shop they will wait for the parts. 4. The parts have arrived and I should wait for 7 days. Today 14th January 2020. I'm told they're following up if the parts have arrived. They're very unprofessional and lady by the name of Thandie demonstrated i don't care attitude. So I want a new TV set replacement or full refund with interest as the account was fully paid up. My contact: Ntswaki 0719247207

I went to claim my stolen tv which was insured they say it has declined how can I continue paying for sumthng that I don't have thy say my case number has expired

My name is Mathabo Ramakatane from Lesotho account number5997/008136-05 Iam a regular customer of this store on the 28 November I bought 152cm grand Euro Top base set but in January that's when I realized that this bed has a problem it has changed it makes some sounds when turning ( from Springs) it has became too soft as if the foam inside is not enough also it shakes when clamping on it even turning when sleeping on it I took the matter to the store. sales agent came took some pictures and realized what Iam complaining about. He came again to takes pictures saying the first ones are not clear. Now I received a call from the store saying they can not help me because the supplier is saying: the impact of the mattress is shown only when there is a person on it they would also compansate if it impact shown is WHEN there is no person on the mattress.your store has pictures of mattress I bought from Ok furnitures not from its suppliers so I will wait for you to hear what you have to say in this case

Hi plse assist me ...I'm very unhappy with the services of OK Kimberley at Shoprite...I'm a new account holder...I bought a Sony sound system...they only delivered the 2 speakers since than I'm waiting on the Amp...when im phoning the sales lady requested that I must take the Amp on the floor of display...they helping other customers and fail to assist me...the store manager promise to sort the problem out by 14 December cuz than they will receive stock...i phoned was put on hold and I'm waiting since than please help me..otherwise I'm going to.cancel business..thank u regards rachel beyers

I purchased a lounge suite online on the 29 November. I haven't received my delivery as yet. I am so frustrated. I sent an email to the online shopping team but nobody got back to me. My husband contacted the Isipingo branch which is nearest to our home. He spoke to Faheem. He said the order went through to Verulam branch. My husband contacted Verulam branch and spoke to Wendy. She says they do not have stock and the supplier doesn't have stock. It is almost Christmas and we have no furniture to sit on. This is so ridiculous and pathetic. Why advertise if you do not have stock. Please just refund my money so that I can purchase elsewhere.

Good day!

I’m an extremely disappointed customer and I’m really disgusted with the way OK furniture treats their customers.

In July 2020 I purchased a fridge from OK furniture store in Swellendam, Western Cape. It’s was a KIC KBF 631 ME Water Fridge. The seals on the freezer door was not sealing the freezer properly and my food in the top rack was spoilt. We complained to the store in Swellendam on 31st October 2020. They promised to send a technician from KIC to have a look at the fridge. The technicians from KIC then made contact with me and failed to show up on agreed times on many occasions, KIC technicians told OK furniture no one was home. It was over a month and no one assisted us.I was at home and had to take time off every time and no one showed up. On 10th Dec we received a new KIC fridge but this fridge is not cooling. I called the store on Monday( 14th Dec 2020) telling them my food is off and the fridge is not working, no one was able to assist me they said I should call the next day to speak to the manager. I called in 15th December spoke to Tanya and she was not at all helpful she kept transferring my call to other people and people working in the store transferred my calls to new people all the time making me a fool, Lauren Gertse and a male colleague was one of the individuals who kept transferring my calls which I had to explain the my issue to 5 different people. Lauren and her male colleague were absolutely rude and disgusting to me over the phone and was unable to assist me.

I then called ok Furniture head office customer care, I spoke to Charmine and she was not at all helpful. She said the technician can only come out next week. She gave me a contact number which I couldn’t get a hold of her and I had to call a millions times to get through to her, she is not friendly, she doesn’t understand I’m now sitting with a broke fridge and all of my food is spoilt for the rest of the month. She then gives me a “Regional managers” number which goes to voice mail. My Fiancé contacts the store in Swellendam and they don’t want to give us a definite answer on a refund. We are now sitting with barely any food and a broke fridge, and we have no extra money to buy additional food, it is so sad because during this festive period we lost all of our food due to buying a broken fridge from Ok furniture and no one can assist us on this or take responsibility for it

Please help because your staff working in customer care can not assist us

I purchased a Wall Unit from OK Furniture (Nquthu) on the 28 of November 2020 till this day (15 December 2020) I have not received it. The only answer that I get when I make a follow up is that they are waiting for the deliver from the other store. I have been so patient thinking that they will prioritize me but I have release that this is not the case.

I bought a TV 5/6 month ago and it gives me problems I send it for repair and still waiting for it.It were my favourite shop ,it sucks

Good day,

Please take note that I am experiencing problem with the Defy fridge that I bought at OK furnitute Zeerust, the water dispenser is leaking and I have reported the matter to the above mentioned store on the 6th of November 2020 which was firstly addressed to the store manager Mr Motsiane who then referred the matter to the sales person Tumisang. I have been communicating with them regularly to check the progress of my query however when ever I call them they promise that the technician will come and fix my fridge, I had to go to the store personally to go and check what causes the delay, I was told that my fridge will be fixed on Thursday the 3rd of December which did not happen, I was told that the technician is still waiting for the parts. I have been waiting for my fridge to be fixed and now I have reached a point whereby I no longer want my fridge to be fixed but rather replace it with the new one as I bought it 2 months ago. They have been promising me now and den that they will resolve my problem but till today they have not resolved my matter. I am very angry and frustrated now because it has been too long I have been waiting and waiting and waiting and its a month now my problem has not been resolved and there is no feedback from the store.

The manager is well aware of my complaint but I feel that they are failing me when it comes to resolving my matter. I bought that fridge cash and I do not owe them even a cent.

Kindly assist as I am now running out of patience.

Please note that I can be reached either by email address ngak***@gmail.com or my cell phone number 0735555405 around 17h00 for calls as I am unable to answer my phone at work.

Thank you.