Orchards Project NPC Complaints

Singapore - P O Box 46456
+65 6735 9999

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Consumer Complaints ( 1 )

SENDER
Roger Scott Chadwick
08-05-20 I placed an order with Felicia***@vcontractor.co.za
( Letter Attached)
13-05-20 I called @ 09:05 Felicia to ask when I will get delivery I was told I would be phoned back.
@ 10:57 I had not had a reply
14-05--20 I called Felicia @ 11:14
Felicia called me at 11:19 to say the modem I ordered was out of stock. I accepted the replacement and sent a revised letter
19-05-20 I called and left message to call me as I had not had any confirmation nor delivery date sent to me
Only on 20-05-20 did Felicia call me to say that all emails were down since Friday the 15th
20-05-20 @ 11:11 I again tried to elicit an answer from Felicia
20-05-20 @ 11:18 Call from Felicia all i got was complaints about all the problems are in the "back office", not her fault
22-05-20 09:01 I again speak to Felicia and she promised to call me back with delivery details
22-05-20 @ 15:33 i again call but again get a promise that Felicia will call me/
22-05-20 @ 15:39 Felicia finally calls and gives me the tracking number BUT with lots more excuses
From 08-05-20 to 22-05-20 I had 80% lies and excuses and massive frustration. I accused her of massive incompetence and management inability as well as really lousy Customer service. Final straw was the excuse that to call me she has to log out but was always too busy to call me. Either she is fabricating excuses or the Vodacom system needs a serious revamp. This sort of bad service appears to becoming the norm. I have an NPC to run and it depends on communication. Something Felicia does not understand. I have been a customer of Vodacom for over 15 years and I have always had good service so this latest episode has severely disappointed me. Especially as the service requested is to facilitate one of our Directors to work from home.AS per COVID19. He has been badly inconvenienced through this long delay. I have been promised delivery on Monday but I have doubts.
Reply by Roger Scott Chadwick on 25 May, 2020
This was an error The complaint is against VODACOM
In completing the form I mistakenly put my own company in instead of Vodacom as the form is confusing
THIS COMPLAINT SHOULD BE CANCELLED
Comment
COMPLAINT #3203 - Customer Service Issues