Sabis International School Complaints

Lebanon - SABIS International School, Orange Zone, Adma, Jounieh
+9619854154

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Consumer Complaints ( 1 )

SENDER
Dalia Abdelsalam Sharara
My name is Dalia Sharara. I am the parent for Aya Tarek Mohamed Ahmed Lotfy who attended Choueifat of Egypt in Tagamoa from 2009 till 2016.
I put a case in court against her father and I need all the bills that I paid from years 2009 till 2016. The school answered that they can give me the bills only starting 2012. They say that the system changed in 2011 and they can't track bills before that. This means that I lost 24000 U.S. dollars
I don't think this is the proper attitude from a school that represent SABIS in Egypt. I chose to pay to school in U.S. dollars because I trusted a proper management system who employ personnel who are accountable . Now the accountant in chief Mr. Omar says that the IT system in accounting only allows for five years which sounds silly. And if the school accounting department asked for the original bills paid at the bank then it is their responsibilty to be able to produce it before the parent any time needed.
I trust you can help me resolve this problem as soon as possible because I need the bills urgently.
Thanks in advance
Comment
COMPLAINT #501 - Billing or Collection Issues