Sta Lucia Realty & Development, Inc. - Main Office Complaints

Philippines - Sta. Lucia East Grand Mall Building 2, Marcos Highway corner Felix Avenue, Cainta
(02) 722-5811
www.staluciarealty.com

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Consumer Complaints ( 2 )

SENDER
Jocelyn G. Bacani in behalf of my Rep Erwin Tupas
refund of money paid due to misinformation from Document dept.
11-3-2020 Final signing this day, missing docs affidavit and sworn statement, Jackie, Doc dept. advise rep (Erwin Tupas) to go to legal and file for form missing so that it can be emailed to buyer which is in US for signature.. Legal dept in turn charged eight hundred pesos to fill out this form but unfortunately advised rep..they (legal Dept) does not emailed docs.after he did all those filling out of forms completed then Legal told my representative after filling out those forms and wasted his time that they dont do email. FYI my rep was there for final signing from 8 am till 1 p.m. Jackie from Doc Dept told him that dont worry it will be processed thru email which is a misinformation on Sta. Lucia part. Tuesday Nov 24, rep went back to ask for refund since it did not happen, Legal said they don't refund... Why will they collect those fees wherein forms can be generated thru internet?? I have a copy of acknowledgement receipt from the Legal dept dated Nov 3, 2020... pls., help resolve this matter... since this is totally wrong info from Document Department to send someone to Legal where no email can be done to facilitate the paperwork...for the final signing that day as scheduled.
Other Issues Photo

Comment
COMPLAINT #8949 - Other Issues
SENDER
Ed Cheung
Paid in full for Splendido and no title after 3 years
2 toilets stopped working and refused to replaced them citing I signed off at check in.

No title on Splendido after payment in full Snd after 3 years
Ed Cheung
Reply by RIZA JERUSALEM on 12 December, 2019
I HAVE BOUGHT A LAND THROUGH YOURSELVES IN CLUB MOROCCO! I HAVE BEEN MAKING OVER PAYMENTS BUT I HAVE NOT RECEIVED THE FOLLOWING:

1. NO OFFICIAL RECEIPTS ON THE LAST 3 PAYMENTS THAT I HAVE MADE DESPITE ME CHASING YOUR FINANCIAL DEPARTMENT AND CALLING THE UK NUMBER THAT NO ONE ANSWERS - PATHETIC!

2. I HAVE NOT RECEIVED ANY CONTRACT OF SALE WHATSOEVER - IN MANY COUNTRIES IS IS BLOODY ILLEGAL!!!!

I FEEL LIKE THIS I AM BEING SCAMMED! THE PEOPLE YOU EMPLOY IS AN ABSOLUTE JOKE!
Comment
COMPLAINT #1817 - Contract Issues