Tamambo Blixen Complaints

Kenya - 336 Karen Road, Nairobi
+ (254) 719 346 349

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Consumer Complaints ( 1 )

SENDER
Njoki
Hi,

I’m very disappointed at the treatment I got from a waiter at tamambo. It’s not my first time at the restaurant but I am so disgusted by the treatment I got today. I was there to watch the 4pm match, Argentina vs isld at the old shisha lounge. I sat with my friend and sons at the long stone bench at the extreme right corner close to the projector screen . Just to make myself comfortable I removed my shoes and crossed my legs up on the bench. Not unusual for me in most of the very wonderful lounges I’ve been to. As a policy one of the waiters came to where we were seated and told me,” we do not allow that here SIT PROPERLY!!!” In a very harsh tone. Not wanting to disappoint my sons since I had promised we would watch the match at 4pm today and at a restaurant I chose not to pick a fight nor respond but to just slowly put my feet down and do as she demanded. My friend was in shock too and I quickly asked if we could make it to Hemingways to just watch the match there but we just let the thought slide for another day. Fine if it’s policy that no one should sit as I was sitted exists in the restaurant, I have nothing to object if that’s the case. But there is a better way to let the customer know that without embarrassment or being rude. Well there were other people who joined on the other reserved stone benches and they occasionally put their legs up too. But why weren’t they also attacked the way I was. I chose not to go quiet on the issue but to speak out the reason why I will no longer come to tamambo blixen nor recommend the place to anyone again. I will share this experience across with friends as the reason why I do not wish to join them at tamambo blixen ever again.
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COMPLAINT #354 - Customer Service Issues