Vodacom - Head Office Complaints

I urgently need this matter sorted out.  I have been waiting for a call from Kim Thornton to fix this and I have not been contacted.  I have pasted a message I received from Kim below confirming that line would be released end of September.  Vox advised that line is not released by Vodacom. I cannot go another day without connection you are messing with my work and my childrens studies. 

---------- Forwarded message ---------
From: <082***@vodacom.co.za>
Date: Fri, Sep 25, 2020 at 2:18 PM
Subject: SR200902-639765
To: <tfu***@gmail.com>


Good day I do apologise for the confusion.I have requested the contract to cancelled and ONT to be released the end of September.Your last invoice will be for the 1 September 2020.RegardsKim

I downgraded my 100mb line to a 25mb line. i have been paying the full amount for the 100mb line, 2 months paying double. multiple calls, on hold for hours, no response or assistance. absolutely pathetic. i downgraded due to covid money issues, now i am in debt because vodacom is still over charging. i need a refund ASAP so i dont go further into debt and bounced payments.

Iam trying to cancel a migration that was done on one of my contracts 0729248577 , the migration was done end of August, a week after that i start phoning Vodacom but till now nothing has been done , that contract ended end of March and i want to end that contract but with this migration i cant end the contract

On the 2nd of May 2020 I was at Vodashop Loch Logan (water front) with my husband and requested an upgrade on my 063 685 5322 with Samsung galaxy 20+ (airtime and data) and the watch, the request was approved and we paid the upgrade charges and got the Samsung galaxy 20+ phone and the store did not have the watch I wanted so I was asked to collect it at a later stage. A week later my husband collected the watch and everythong was fine. Early June month my accound was debited with about R1 800 of which I reversed the transaction since I was expecting a premium of about R1 080 at most for (S20 plus and watch = R1 019.59 + another number = R 60.00). I then phoned Vodashop Loch Logan and spoke to Vries Reggie and assured me it was a mistake from their side and it will be fixed in no time. My 063 685 5322 line was then suspended/ blocked because I waited for the problem to be fixed up to now nothing has been done. I was there again on the 25th September 2020 and was made to believe that within three days it will be fixed. Please investigate this matter urgently since I am using this number for everything and have been a loyal customer to vodacom for a long time. Please phone Godfrey - 072 506 5864 for clarity, feedback and wayforward. I need this number as in yesterday, I am very disappointed with treatment that I have been getting from Vodacom, we have been spending money to go to Bloemfontein and regular phone call. GOD BLESS!!!

We experienced an unacceptable service delivery resulting in the claim for insured cellphone/s onlyto be declined, we patiently waited upon each instruction from the Vodacom store to submit our claim, which was approached with very little effort and support, upon their submission to the insurance company, we were then told that our claim had been declined due to late submission????? This held no fault of our own, as we had no feedback from the store regarding insurance terms, or their process in our submission, we approached them on numerous occasions, which met with delays due to staff being unavailable etc. We have now approached the Ombudsman for further assistance, as we have been paying insurance for almost 10 years, through various contracts, and this is the first time that we have ever claimed, due to theft, we have not been given the opportunity for sim swops in order to operate banking and normal business communication, which has resulted in numerous problems which could have been avoided. Our initial claim took place on the 13th August, the day after the theft. We have done everything according to instruction, and would appreciate some assistance regarding this unpleasant and costly experience please.
Temporary contact number: 0764373295
ACCOUNT HOLDER: PETER EERDEKENS (0823848406 /0823295374
EMAIL: peteree***@gmail.com
Passport: EJ383827

I cancelled a data contract in June 2020. Sent back the modem, sim and education voucher. Queried all for a month only to find out it has never been booked in again. Vodacom has charged me for this contract since July and again in August, September. I have made numerous amounts of phone calls to 0821945 and 082135 with no assistance in getting my query resolved and credited for incorrect billing. Even the team leader Curtis Green that my query has been allegedly escalated to does not deem it important to call me back after holding on the phone for 20minutes. Then on Saturday the 3rd of October I get an sms to inform me the following Hi Erica Van Rooyen. We have received your request to convert 27660084187 to pre-paid. It has been logged and will take effect on 2020-10-03 11:24:27. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on 0821958.

Now I am thinking that Vodacom is just being totally spiteful on purpose to piss me off even more.

I have been a customer of Vodacom for a number of years now and I am not impressed with the total lack of customer care and service

I am now going to investigate to take this as far as I can

Hi my name is Daniel Brown ive been strugling now for quite some time now to get this problem fix ive been told to pay R405 than i must call again cancelaition dep and they would clear evereything and put my no to prepaid they have done that but now ive been hand over to legal dep this cancel issue comes for awile now and its vodacoms problem i even havent use that data sins march i told them they understand and ive been send from this one to that one now sudenly i thought everthing is fine surpricely theres a legal thing now pls can u sort this out pls my cell no is 0671067239 if u want to contact me
Regards
Daniel Brown

I have been trying to communicate with Vodacom to cancell my contract since 09 july 2020 for contract that expires on 20th August 2020. Today they are still debiting my account, and have not cancelled the contract. Every time I call their call center i am being moved from pillar to post.

Good Day

Our WIFI was installed on Tuesday 29th September 2020, but havent worked since Wednesday, the Dongle that we use is also off....so now we cannot use anything.

We phoned on numerous occasions, but to no avail. This is really upsetting & poor customer service.

Very disappointed in Vodacom.

I have requested my wi-fi/fibre to be relocated in August already.

I have been going back and fourth with Vodacom to get confirmation of when this will be done.

I was firstly told that it takes up to 30 days? I have escalated it and still no update on when this will be happening!

I am extremely disappointed in the service i have received.

Can I get someone to please sort this out ASAP and contact me with an update.

Hi,

I had an IM chat open, via your website, with Gugu Uno. This was in regards to a billing dispute. When proving that I have been overcharged, this person clearly didn't understand and made no effort to and just ended the chat. This is unacceptable and incredibly unprofessional. I am sure that, legally, you need to archive these chats, so have a look. It started around 11:30am on 2 Oct 2020, maybe earlier and ended at 12pm, same day.

Hi
Since December 2019 I have been struggling to cancel a data contract from Vodacom. After trying to call to cancel for more than 8 times the debit order is still not cancelled and also I expect a refund from December since my initial request was logged. I need to get this resolved asap if not I will log futher complaints and escalate to HELLO PETER.

I have been a Vodacom customer for over 10 years and I have been trying to cancel my 3 contracts that is up for renewal for the past one week with no joy. I have engaged with numerous agents since the 27th Sep until now the 2nd Oct who have all claimed issues with the system and call backs. I am now holding on for 30 min at the Vodacom headoffice demanding to speak with a manager with no joy. It seems Vodacom dont want cancellations and very quick and happy should you wish to upgrade. I am apalled with this service and at my wits end as it seems like there is no one who is willing to assist. Please can someone contact me to cancel my contracts and address the many agents who i spoke with. I will certainly be moving my account to another service provider after the level of service i have received from Vodacom.
I now demand a senior manager to contact me. If not i will be escalating this matter!

Its an absolute disgrace how a big network company like Vodacom can treat there loyal customers like this. First its they do wrong billing information monthly then they charge a downgrade packages for R1000. Then your contact centers help lines are poor in answering because every time it gets disconnected. Its an absolute disgrace to say the least.

I queried my fibre as we have moved since the 31st August 2020. I completed the relocation form and submitted same. To date nobody at Vodacom can help me. I am paying for fibre I am not getting any use of, as it is not relocated yet??? ITS been more than 31 days and you still have it on your system as a cancellation. I am SICK AND TIRED THAT YOU TAKE OUR MONEY BUT FAIL TO DELIVER A PROPER SERVICE.

I sent my phone for repairs at Cavendish mall on 1st October till now the phone has not been returned,everytime i enquiry im told they waiting for parts but now its a months since you took the phone and im struggling since i didnt get any device to use so long but when it comes to deducting my account they are quick, my job number or reference is 13468425

I'm so unhappy about how vodacom is handling my issue. My contract expired on the 30th of September. I called them on 22nd of September to cancel it. They told me that the contract has been cancelled. They then offered me a monthly data of R99 for 5 gig, I accepted, but later changed my mind and called after 2 days to cancel the offer. To my surprise, today I received the monthly airtime for the contract that ended on the 30th of September. I called the customer care, I'm informed that they cannot reverse the airtime and I will be billed at the end of the month. I'm so unhappy and don't want their airtime. I want vodacom to reverse the airtime on my phone as I don't want to be billed at the end of the month.

I just would like to add this with my complain earlier. About insurance for a stolen fone last year that the branch at George dont want to do. After emails and fone calls to the branch manager still nothing is done because it was said after emails received from your claims department must be sort out at store level.The papers for insurance was send 1or2 days of contract so how can it be my problem.So they must take responsibility for their actions.

Good day my name is Deidre.Last year in November I bought a fone for my daughter.She have the fone for 3 days and then it was stolen out of her pocket.when to the police for a case number and when to the branch here in George where i bought the fone.they cant helpe.After numerous emails and fone calls no help.The last email I receive was that must contact the branch where i bought the fone and it is up to the manager if he will replace the fone.so i send emails to him and even fone him.He said he will come back to me till to day he did not.Nearly a year and still nothing from vodacom.This is realy bad service.I'm not getting any letters to see what they deduct and do i still pay insurance for a fone that i no longer have.I will be realy happy if you can sort out this matter for me.With covid 19 it was a problem to get any help