Woolworths (Pty) Ltd Head Office Complaints

South Africa - 93 Longmarket St, 8001, Boksburg,
+27 21 407 9111

File a complaint

Consumer Complaints ( 3 )

Laura du Sart
I went to buy some groceries and a roast chicken at the Colosseum Woolies in Century City ,Cape Town on 18/3 around 12:30pm. The deli lady proceeded to open the bag with her bare hands and she had NO GLOVES on and put my chicken inside the bag then once again handled my bag with her bare hands. I did not want to make a scene during lunch hour so I went to find the manager and explained the situation. This was 12:40 so you can please refer to the CCTV footage. I requested a new chicken but I asked the manager if the lady could please put gloves on when she handles the food. The manager was kind and soft spoken and went on to speak to the lady voicing my request. The deli lady who I can't name as she had no name badge on proceeded to disagree with the manager infront of me and got quite offended stating she had previously sanitized her hands earlier - definately not when I was in the queue watching. As she was taking offence to what the manager was trying to tell her she rubbed her snotty nose with her open hand and went on to try and get me a new chicken till I had to ask the manager if she saw the girl rub her nose with her bare hand then she wants to pack me a new chicken.The manager nodded in agreement and apologised then I explained that at a time like this if I want her to wear gloves and dish my food that I am about to eat she must please understand and then I explained I had just seen her wipe her nose with her flat hand to only go back to the roast chickens to dish??????? The deli lady got defensive and walked away while I was trying to talk to her then I got so angry I just walked out the shop. The manager came running to the car to apologise but I think at a time like this to experience this attitude and lack of hygiene is MOST UPSETTING AND DISGUSTING. I pay extra for proper service and hygiene at Woolies. Clearly staff training needs to be upped here!!!!
COMPLAINT #2761 - Customer Service Issues
Last week we bought a cake from woolies at the east rand mall and only to find out that the whole cake has wools all over the cake. We cut the cake hoping that it was just one hair but then when we cut it for the second time hair is there again. We ended up not finishing the cake that we bought.
Product Issues Photo

COMPLAINT #2700 - Product Issues
Zozo Ntlangula
The store Killernery manager and his/her incompetent managers refused to refund me nor make a sound discretion on my case which is different. Bought my sons shoes on the 14th Feb 2019 and shoes have now a big hole .Fine, I took back the shoes and I wasn't helped because I no longer have the card used during the purchase because the card is no longer in my possession due to the car that was stolen. Inconsistency and poor professionalism was alarming and being refused my refund becouse of that reason. My biggest frustration was that my son needed the shoes asap and was told that the Monday could only be transferred back to the either my debit or credit card which was contradicting to me.
COMPLAINT #1703 - Refund / Exchange Issues