York International Hotel Complaints

Greetings

I want to complaint for York hotel receptionist mr irtaza . I want to introduce you that I am working in govt company in Abu Dhabi as engineer . I used to visit Dubai to have good time with family and friends .
On 19th April 2018 I made a booking via agoda.com and after conformition of booking I called the hotel to have a good family room for me .
The reservation person promised me to have a good room for me as my family is very sensitive and they dnt like music and all other activities .
Once I reached hotel at 10 30 pm the front desk mr irtaza excused to have any room . Later after conversations I got a room which had so any complains .
Following complains for hotel staff and room . ~ Room check in at 11pm the hotel front desk mr irtaza didn’t provide me key until 4am he was making excuses and refused to provide the key as it’s totally unjustified to not provide the key at the time of checkin .
~ After check inn I noticed that Room ac was off and curtains was very light to have any privacy .
At 6 am room ac completely off .i called reception he replied to give service but after 1 hour no body came and I went dawn to get the update but the receptionist guy behave very badly and he refused to provide any alternate room his behavior was very bad and in atheistical way of approach.
~ I asked him about room curtain as it’s very thin and light it was not possible for me to sleep in room in early morning due to the light curtains .
The hotel front desk Mr irtaza didn’t cooperate and he didn’t response with any support r solutions .
Kindly consider my complain to be notified to higher management of hotel and all other to take action against this incident .
I hope action shall be taken with immediate effects

Regards
Engr Muhammad Khan
0501763909

I have booked on 3rd dec 2017 one single room for 2 pax through york international official website https://book.revato.com immediately 270 AED has been deducted from my Adib account and i have checked in on 5th dec 2017 on that time Receptionist said we have received payment and you need to pay only 10 aed and on 6th dec 2017 on the time of check out i was told still we haven't received payment we just hold your money as a guarantee and you have to pay again now and i paid again 270 aed via Adib Debit card and Male receptionist and one lady her name is Omega Pidaliso(Reservation & Sales Agent)said you will received that hold money in 15 days in your bank account i would like to ask only one question why i have to pay two times and wait for my money this is really unacceptable still it,s 1 month about to finish i didn't received my money. please see the below attached file details of double payment.