Zara Home Turkey Complaints

Turkey - Gordion AVM Ankara

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Consumer Complaints ( 1 )

Ozge Savas
I Am a Zara Home Customr and I like their products very much. But last year spring 2019 I bought different types of green herb candles from Zara Home at Turkey- Ankara. There was a good price reduction and I buy six pieces of different types. I like Zara Home candles and I use them without any problem up to the end of the can normally. But last bought candles stop burning after a few minutes. I talked with the shop and thay took candles for examination. After waiting 2 months I called them and thay said they will change the candles. I went to shop to get new candles but they said the Same product is not available any more. I saw the same product in the shop but they said that product code was changed and they can only give my money back. İn Turkey our local currency /Euro conversion rates change in time and it is not possible to buy same product with different code with the money they propose the give back. They insisted with their proposal. I am not satisfied with their behavior and feel very upset. The product I bought is defective and I want to change it with the good ones. I left the products at the shop.
I will be happy if you can investigate the issue. Thanks.
COMPLAINT #2579 - Product Issues