Vitality check at Clicks Northgate - Consumer Complaint for Clicks Store - Head Office

Booked a vitality health check at Clicks Northgate on 28/02 for 12.00. Arrive on time to find nurse has left message on her door to say she will be back at 12.10!Clicks store manager calls her to find she's doing her personal shopping at PNP! Obviously she has no respect for appointments or other people's time. She gets back at 12.15 and promptly sees another patient because I'm out in the store waiting for her. When I remonstrate with her she makes no apology nor makes any attempt to stop seeing the other patient. Useless individual and a very poor advertisement for Clicks. Write to Clicks Service complaints same day and get a sort of response from Gary Erasmus on 3/03. He states that "we regard all complaints and comments from our customers in a very serious light". But its all platitudes because, despite my follow ups, I've heard nothing further and I seriously doubt there has been any sort of investigation or follow up. It's simply outrageous the Clicks thinks they can get away with such poor service and dis-respect.