Dear customer care Manager:
I purchased a bed from Sharjah showroom invoce N:SS0194462 dated 30/11/2020.
Item has been delivered on 07/12/202, However the team has made some defects while fixing the bed and one item (hydraulic bump) was initially defective. So they rescheduled the fixing.
Another team came on today 09/12/2020 and they made more fault to fix the previous one.
also while I checked the bed I found many defects and the item look it like used or been displayed before.
I have attached few pictures for your record.
After directly calling the customer service team they refused to take the item and exchange it with new one.
Please note that I am completely disappointed with Pan emirates quality of product and service specifically sending uncompetent technical team to fix a product that they are not trained for and try to fix the faults in unprofessional manner like using white pen marker to cover the scratches.
I kindly ask you to look into my complaint urgently and replace the entire bed with new one.
Regards
Ala omar
00971558498427
Alaaabu***@gmail.com