I have purchased a 2 seater sofa from Shj Pan Emirates store which is having 2 years warranty but the cushion of the sofa started going down after 2 months. I raised a complaint about repair but the shape of the sofa was changed post-repair and it was not comfortable anymore as they put cheap foam and not taking comfort into consideration. I told delivery guys, that the foam which they put will go down again and the same happened after 3 days.
I raised a complaint again that I am not happy with the repair and now I don't want any repair and I want a replacement. It is been more than 2 weeks and the issue has not resolved yet. Every time I called customer service they are telling me the same answer that we are waiting for the manager's response.
This was also my very 1st time ordering something from Pan Emirates. I am disgusted and completely unhappy with customer service. Next time I will order and purchase furniture from my previous brands like Home Center and Home Box as they are good in after-sales
and customer services.