Good day
It feels terrible and really bad to report Samantha and Rozelda both cashier or workers at Sanlam Centre PEP.
I went to PEP Sanlam cnt during my lunch break 12noon to swap a pair of toddler slippers.Not asking my money back,but wanted to swap with purchased of over R700 .
The door attendance told me to go look for other slippers when I explained to her.
After shopping and standing in line for longer what was necessary because only two cashier's was helping will hard laughing came from office closeby,Rozelda told me because it's a sale good that can't be exchanged, which no one explain to me on purchasing or any visible notice is in the shop.
When she called Samantha ,she said I must fetch slip (I explained that I exchanged some of that slip purchasing at Bellville Mall PEP and forgot to asked for slip).
Both workers telling two different request,and if I went 20km and exposing myself (social distancing) going from Mall to Mall ,what garentee do I have , whatever policies or rules in place,do they follow it consistently.
My disappointment is that people in authority like Samantha do not use discrepancy to give satisfactory customer service.
What would it be for to authorize the swap either them to tell a customer go to another place to get a slip in especially this challenging times where everyone is at risk of Covid-19
Thank you
Mrs Alma Cader
0824980806