poor communication unhelpful staff germiston bradlows - Consumer Complaint for Bradlows - Head Office

althea jacobs
laybyed the 3piece praque sofas from bradlows paid deposit and paid up the full laybye on 19 dec 2019. I was told there are no stock but went back on 27th and was told stock arrived i should monitor my phone for the number 087 from warehouse.Up to now no communincation from germiston branch i am sitting on a matrass in my lounge as i have no sofas. I basicly bought the sofas cash and expected better service as "Bradlows" is suppose to best in the field of furniture. I have never experienced such poor communication before and lack of ampathy for the customer.Please explain what is required to get a refund i am no longer interested in buying the sofas.
Reply by Nonkululeko Mcwehs on 13 January, 2020
Bradlows branch in Pietermaritzburg church Street Capital center, what a poor service even the manager there it's like she don't care about customers once you buy something and findout that it's not working she doesn't care as if it's none of her business
Reply by althea jacobs on 17 January, 2020
so yesterday 116/01/2020 i got a call from bradlows telling me my sofas are ready for delivery almost 1 month after buying it.I got a call even though i cancelled on 30/12/2020 so this meaning you never processed mt cancelled order. Im def taking this further as for nearly a month im sitting on a matrass due to your bad service.
COMPLAINT #2452 - Customer Service Issues
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