I have ordered essential items from Clicks on 28 June 2020. On the 1st of July I received a dispatch notification with a tracking link. When I wanted to track my order, I noted that the order cannot be delivered due to incorrect address.
I informed Clicks immediately that someone captured my address incorrectly, with no response.
I have emailed Clicks several times during the month (July 2020) with the issue that my delivery address was incorrect on their invoice/delivery, although my address is correct on their app.
I have received general responses from their self-generating emails.
I did receive a reference number, but no one contacted me. I then decided to contact Clicks via Facebook messenger to see if I can get hold of someone to help. Although they did respond professionally and timeously and forwarded my request to the Online team - division, they failed to follow-up.
Again I sent another message to the Facebook team, which stated that I still did not receive any response and no one has helped me resolve the issues. And again they promised to forward my request to the Online team division.
The following day, the online team did respond (via email) and indicated that they will contact the Johannesburg warehouse but according to them the order was delivered.
I waited a few days to hear from them, and then emailed them stating that I did not receive my order since my address was incorrect in the first place. Since then they did not respond, so I have emailed the Facebook team again. The same happened that they forwarded my complaint to their online team. Up to this date (29 July), no response yet. I have tried my best and cannot go on like this anymore.
All I want is a refund so that I can buy these essential items from somewhere else. To wait for essential items for over a month is unacceptable.
I have already started the process with the consumer complaints commission. According to them I can claim a refund with interest for non-delivery. I hope we can resolve this issues swiftly.