Good day
I have opened my account in May 2018 and have paid my account loyal till October 2018 where i lost my work i went to the branch and handed in my retrenchment letter 14 November 2018 and every 3 months i took my avidavid stating that i am still unemployed so i did my part.
I have informed the branch that I started to work in August 2020 and will now pay my account and would like a statement to see how much I now owe, two weeks later a guy pitched up at my home stating that my account are in arears as far as my notice stretched my insurance has paid my account every month... Today the 23rd of November I receive a email with my statement that I request 3 months ago. They complied in the email that the claim was only submitted Feb. 2019 so how is that my fault I ask so there my account are already 4months in arears because the branch did not do their work after that i went every 3 months and all was in order until lockdown 2020 march i could not leave my home and go to the branch because we were all under lockdown so as far as I know they should have added a missed payment for July and august when I started to work again but now my account are double than what it was when I opened the account because of the branch staff that did not do their job I am very discusted with OK Furniture for this and even listed me at the credit bauro as a bad payer i think this is unfair to say the least