Report an Installer - Consumer Complaint for PLDT

Hi.. My name is Anna Marie Verin and my acct number is 0275408816... How can i get an immeditae support? Our internet was just connected May 8th but the installer named Erwin Bunagan set the wired data connection on the floor which he ruined our water pipe connection which resulted for the water to leaked. My father said that all electrical connections should set up above not on the floor? Im asking help so that we could fix the issue and be compensated for this.. I already reported this but im not getting any help. We tried to get in touch with Mr. BUNAGAN and he showed up May 11th and he said that he dont have funds at that time to fixed the water pipe, then he suggested that we can fixed the pipe and he will just compensate the damaged charges which total of Php1120.00, He promised that he will pay that on his pay day May 14th or 15th but he did not showed up and when we contacted him he promised again to pay on May 17th but then again Mr. BUNAGAN did not showed up and for the 3rd time we contacted him again and promised that he will pay on May 21st., we gave him a phone call and he promised to come in the afternoon.. We waited for him the whole day but unfortunately your employee did not showed up. How can we get an immediate support and resolution for this? Its a big inconvenience in our part and i want to be compensated for this.