RETURN TO SENDER WITHOUT PRIOR CONTACT WITH THE RECEIVER (3 CUSTOMERS) - Consumer Complaint for J&T Express Philippines



SENDER
Arnelyn Aranas
Last July, I sent packages bound to baguio and masbate, COD. The package bound for baguio was supposed to be delivered on a public market and the stall was closed since it arrived on a sunday. The next day, jnt attempted to deliver it again at around 7 am without any calls for the receiver. 8 am, it was declaired as RETURN to sender. I informed the receiver and she tried to call the delivery guy's number at 10 am but they said it was already for return. So walang nagawa.

2nd and 3rd parcel is delivered to Masbate. 2nd parcel was again returned to sender i dont know why but what i know is that they never called the receiver that the parcel was already at their branch and ready for deliver, no texts and all, just plain RETURN TO SENDER.

3rd parcel. Bound to Baybay Dagat, San fernando. And yhe parcel was just in masbate. They called the receiver to inform them that they cannot/ will not deliver their parcel to their address because they can't or won't go for it. The customer must pick up the items.

Mind the distance and the quarantine and all. We pay for the shipping fee for convenience para di mangyari ang ganito na kelangan pang pumunta sa malayong lugar makuha mo lang ang parcel mo. Seriously? Why did they even confirm the shipment if they can't deliver it to that address in the first place? AND NOW I HAVE TO PAY FOR THE 3 RETURN TO SENDER PACKAGES BACK AND FORTH!!
Delivery Issues Photo

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COMPLAINT #5123 - Delivery Issues
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