Collection of broken device still pending after a month - Consumer Complaint for Vodacom - Head Office

Upgraded contract after being retained, device received however does not operate correctly, does not pick up network most times and has a battery issue it needs to be charged twice daily and phone is not frequently used. Called Vodacom and they logged the incident, they were meant to collect the device however it has still not been collected after calling repeatedly and a month later since the incident was logged.