Defy Fridge Water Dispenser Problem - Consumer Complaint for OK Furniture - Head Office

Good day,

Please take note that I am experiencing problem with the Defy fridge that I bought at OK furnitute Zeerust, the water dispenser is leaking and I have reported the matter to the above mentioned store on the 6th of November 2020 which was firstly addressed to the store manager Mr Motsiane who then referred the matter to the sales person Tumisang. I have been communicating with them regularly to check the progress of my query however when ever I call them they promise that the technician will come and fix my fridge, I had to go to the store personally to go and check what causes the delay, I was told that my fridge will be fixed on Thursday the 3rd of December which did not happen, I was told that the technician is still waiting for the parts. I have been waiting for my fridge to be fixed and now I have reached a point whereby I no longer want my fridge to be fixed but rather replace it with the new one as I bought it 2 months ago. They have been promising me now and den that they will resolve my problem but till today they have not resolved my matter. I am very angry and frustrated now because it has been too long I have been waiting and waiting and waiting and its a month now my problem has not been resolved and there is no feedback from the store.

The manager is well aware of my complaint but I feel that they are failing me when it comes to resolving my matter. I bought that fridge cash and I do not owe them even a cent.

Kindly assist as I am now running out of patience.

Please note that I can be reached either by email address ngak***@gmail.com or my cell phone number 0735555405 around 17h00 for calls as I am unable to answer my phone at work.

Thank you.