LBC IT Park Cebu Complaint - Consumer Complaint for LBC - Head Office



SENDER
Bonna Omilid
Good Day,

I would like to file a complaint against LBC IT Park Cebu Branch for charging us 1453 pesos, whereas on the receipt, it only indicated 400 pesos and some change. As per in-charge, the Ukelele that I have send to Mindanao has to be in a CRATE and a separate package was a Ginger Tea in a glass jar. They said, it would cost me 1000 pesos and some change for EACH of the item. This fee was for the CRATE to secure them while being shipped. But I have seen it with my own eyes that what they utilize is a bubble wrap then placed the items in a box. We know what a crate is, it's a wooden box to protect an item. This is even shown on your websites and YouTube advertisement which we can recycle the crates after! A bubble wrap should not cost us almost 3000 pesos for your service, for a small glass jar and a ukelele. I would understand if it was a CRATE. THIS IS CLEARLY A SCAM YOUR PEOPLE ARE DOING IN THIS SPECIFIC BRANCH. And they said, they can not issue a receipt with those items with the amount of the crate included. This was AFTER I PAID THE WHOLE THING and when I asked them why the amount on the receipt is less than what they quoted me and clearly does not match to what I paid for.

It is PANDEMIC AND YOUR EMPLOYEES ARE SCAMMING US despite the situation wherein their INTEGRITY matters. That money we paid for, we worked hard for and those items we are sending out to our families, is our blood and sweat! We have to sacrifice days and nights, starve ourselves just to provide to them and on top of that, IT IS COVID!

Compensate me, fire your employees, because a simple feedback or coaching is not enough for deceiving your customers out of greed of your not well trained employees.

Let me know what information you need in order for you to work on this matter asap.



Thanks,

Bonna Omilid
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COMPLAINT #6258 - Customer Service Issues
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