On the 9th May 2020 i purchased a electronic product from Clicks using their online shopping platform. Online it clearly stipulates in bold that your package will be ready between 1-3 working days. Till today i have not received my package, i spoke to some Abraham from their call center, who informed me that Clicks was suppose to send me a code via sms which will be used to redeem my purchase in-store and that it is 1 to 7 working days ( where the F is 7 days written online?, if i had know that i would have never bought it online, it still says 1-3 working days today), as for Abraham, what a bad attitude and incompetence.
Guess what, i never received it and i called numerous times, even sent emails asking where the code is with no luck. i got frustrated to a point were i was willing to just get my refund and move on to a more organised and professional outlet, they refused.
Fast forward, needing my package urgently i went to the store it was supposed to be delivered to, the stuff was very helpful but had to follow the rules and could not either refund me or give me the another package which was the same as the one i bought. After i sent an email requesting the code these simpletons still could not help. Clicks has absolutely no care for customer experience, Why rush to an online platform for customers if you do not have the experience to run it effectively?
Because they refuse to even refund me since they clearly cannot fulfill a simple online order. I would not recommend anyone to purchase anything online from Clicks , you will be sorry, stick to the stores even on this lockdown, the store employees have more experience than the fools online.
This has really changed my views on my favorite shop, i am even moving my future purchases to Dischem. I employ you to please ask Takealot for help, they are the Kings in this field.
FINALLY, TO CLICKS: I WOULD LIKE MY PACKAGE IMMEDIATELY PLEASE, YOU HAVE MY MONEY AND I HAVE NO PACKAGE AND THE TIME PROMISED IS OVERDUE. FOR THE PAIN AND SUFFERING YOU HAVE CAUSED ME, MY DRIVING UP AND DOWN THE SHOP WAY AFTER THE 3 DAYS RISKING MY HEALTH, YOU SHOULD DELIVER MY PACKAGE IN GOOD CONDITION ( YES, SOME OF YOUR COLLEAGUES DID MENTION YOU SEND ONLINE PURCHASES BROKEN TO CUSTOMERS, DON'T PULL THAT **** WITH ME.) DELIVER TO MY RESIDENTIAL ADDRESS OR I PROMISE YOU I WILL DRAG THIS **** TO HELL LEGALLY