Contract Cancellation - Consumer Complaint for Vodacom - Head Office
RECIPIENT
Vodacom - Head OfficeI've requested cancellation figures 6 times already, and have not received anything. This is my final correspondence on this matter. I hereby notify you of the cancellation of my contract held with Vodacom effective immediately. No further payments will be made on this account. Thank you!
Reply by Denice Smit on 15 January, 2021
I have exactly the same issue! I have phoned 4 times; been placed on hold for ages, assured that the contract has been cancelled and the matter has been escalated to refund me, and that I will be contacted regarding the matter. When I requested ref#, only given on 4th occasion. Still no action, except useless TOBi interaction. Very frustrated!!
Reply by Bianca on 19 January, 2021
Comment I have the same run around with vodacom since August 2020.Every month I call to cancel my contract with them and every time the consultant promises that they will cancel it and provides a reference number and to date no cancelation
COMPLAINT #10936 - Contract Issues