returning bundle purchased after modem was damaged - Consumer Complaint for Telone Headquarters- Customer Service

Our modem got struck by lightning so when the phone line was fixed we had not realised it since there was no electricity . I then went on to purchase the rollover wifi bundle of $188ZWD . We have asked for assistance from the Hatfield Tel One office since i then got another modem , for them to transfer the money purchased. The area manager said its impossible. Does that mean my money goes to waste I think its very unfair and illogical. My account number is under the phone number 0242 572069