Christiaan Nieuwoudt
ID: 6401175161086
Contract Cell Numbers: 0761284441 and 0636892375
I have been a Vodacom customer for more than 20 years. Never had any issues or problems. I currently have 5 contracts. In May 2020 one of my contracts expired (07612844410). Due to me not using this or 0636892375 anymore I contacted the Vodacom call centre to cancel. I was informed by the call centre agent that she does not have access to the information cause they have moved onto a new system. She informed me that a supervisor needs to access and cancel. During the call a supervisor was called and I was informed that contract is now cancelled.
The following month I was still billed for this but accepted this to be the last month I would be billed. However, in July 2020 I was again billed. I phoned the call center again, and again same process i.e. Supervisor need to access old system and cancel. Again this did not happen.
In Aug 2020 0636892375 also expired. I again phoned and was informed supervisor cancelled both contacts. I accepted the Sept bill but again in Oct I was billed for both contracts. I then phoned again in Nov 2020 and just went through the same process and promises with no action.
In December I visited a Vodacom outlet at the Pick and Pay Centre in Edenvale. To my surprise the agent also informed me they cannot access my information. I then signed into my Vodacom and showed her the contracts I am referring to. She then phoned the call centre and the same process followed with the same promise that both contracts now cancelled. Needless to say both still reflect on my Jan 2021 billing.
I am not sure what is going on Vodacom but your service is just plain poor. I think I have now done anything in my power to get these contacts cancelled but Vodacom just continue my money every month.
I am now for the final time requesting that both contracts be cancelled immediately. I also want Vodacom to refund me for both contracts i.e. 076 128 4441 from June 2020 and 063 689 2375 from Sept 2020. You records will clearly show that these numbers are not in use. I want to be refunded cause I was promised on numerous occasions that these contracts are cancelled which did not occur.
As mentioned I have been a loyal Vodacom Customer for many years. I request that Vodacom now please assist in this matter and to adhere to my request above. Failure do so will force me after many years to think about changing service providers.
Thanks