Terrible Shocking Experience from Vodacom Sa! - Consumer Complaint for Vodacom - Head Office



SENDER
Clinton Pillay
So frustated and furious waited for a month and a half for Vodacom to install my fibre after relocating. Today openserve came to do the installation however had to pay them R2400.00 for additional pipes which i did an e wallet to the contractor apparently they are contracted to Open serve. Why must i pay an additional fee for running pipes? so after i paid them they decided to work on the installation.After installation is done i called vodacom as the router does not work and was advised that i must wait for 24 to 48 hours for activation. Awaiting feedback i have a SR Number which is SR210112-057625 hopefully this is sorted asap as i cannot go on another day with no data which is costing me alot of money .Service is very shocking wonder why you guys get so many complaints ? Theres the reason Vodacom lies to the clients in order to get sales but cannot deliver a service. As my previous mails i did mention time is money. All the time im waiting for you guys to sort the fibre out is actually costing me alot of money. My wife is working from home and we have been purchasing data for the whole month and a half. Please get this sorted asap.

Regards
Clinton Pillay
0815404545
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COMPLAINT #10895 - Customer Service Issues
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