This is the second time in two months that I have had to stand in a queue to collect my PREPACKAGED chronic medication at Port Alfred Rosehill Mall Clicks.
They have a card system with a number. On both occasions I have been first for the COLLECTIONS counter, but I have had to wait for people having prescriptions filled before I am called to the so called collection counter. WHAT IS THE POINT???
Th e TV screen that shows the card number also has a message saying that whilst you are waiting to be called you are welcome to browse around the shop! VERY CLEVER! So you are hoping that the customer me see something during this enforced waiting period and purchase it.
I am a 74 year old pensioner and I am doing my best to avoid being in crowds during the Covid pandemic, you people are not helping to prevent this delaying my stay in your shop unnecessarily!
The four “pharmacists “ behind the counter are always busy packing shelves or out of sight somewhere else instead of delivering the service they are supposed to be doing.
You had one very efficient and knowledgeable lady , SARA GRAY, working at this branch until recently, she appears to have now left, what a pity, she was worth ten of the rubbish that you noe employ.
Colin Slyper