complaint about driver and manager - Consumer Complaint for Steers Fast Foods (zevenwacht Mall)



SENDER
Esmeralda de Kock
On friday 13:4:18 I ordered food online from steers and after waiting more then 2hours and making +/-3 calls to the store the food arrived ice cold and when I complained to the driver he was actually laughing and making a joke about the cold food. While I was on the fone once again with the manager the driver said the manager said if he leaves the food he will have to pay for it so I asked him now what am I suppuse to do about that he then said keep it because he had other orders to deliver still and seeing I had to go to the store on Sunday 15:4:18 as arranged by Willemiena (store manager) it can be sorted out then. Now Willemiena is calling my gf threatening to lay a case against us because we didnt pay and took the food by force. If that was the case why wouldn't we take all the food he had?
This I'm gona take to the media and social media as well because its realy terrible service and what do I do about her threat's?
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COMPLAINT #1552 - Other Issues
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