Greetings
I want to complaint for York hotel receptionist mr irtaza . I want to introduce you that I am working in govt company in Abu Dhabi as engineer . I used to visit Dubai to have good time with family and friends .
On 19th April 2018 I made a booking via agoda.com and after conformition of booking I called the hotel to have a good family room for me .
The reservation person promised me to have a good room for me as my family is very sensitive and they dnt like music and all other activities .
Once I reached hotel at 10 30 pm the front desk mr irtaza excused to have any room . Later after conversations I got a room which had so any complains .
Following complains for hotel staff and room . ~ Room check in at 11pm the hotel front desk mr irtaza didn’t provide me key until 4am he was making excuses and refused to provide the key as it’s totally unjustified to not provide the key at the time of checkin .
~ After check inn I noticed that Room ac was off and curtains was very light to have any privacy .
At 6 am room ac completely off .i called reception he replied to give service but after 1 hour no body came and I went dawn to get the update but the receptionist guy behave very badly and he refused to provide any alternate room his behavior was very bad and in atheistical way of approach.
~ I asked him about room curtain as it’s very thin and light it was not possible for me to sleep in room in early morning due to the light curtains .
The hotel front desk Mr irtaza didn’t cooperate and he didn’t response with any support r solutions .
Kindly consider my complain to be notified to higher management of hotel and all other to take action against this incident .
I hope action shall be taken with immediate effects
Regards
Engr Muhammad Khan
0501763909