Lost Connection Consecutively - Consumer Complaint for Globe Telecom

Today Sunday March 7th, 2021 we lost our internet connection for more than 10 hours with no information from Globe Telecom. However our neighbors which are consumers of the same ISP have internet with no problems at all. Not only today but on the past days it has been a struggle to restart the router for more than 20 times per day. Estimating our connection losses it's more or less 5 hours per day.