Taken ordered, after many days not able deliver. - Consumer Complaint for PAN EMIRATES FURNITURE



SENDER
Deepak Kumar
I had purchased 3 seater sofa with 2 seater sofa set and 1 seater sofa on 29/03/2021. The delivery date was set to be on 05/04/2021 but I received a call on 4th saying that the 2 seater sofa that came to them is damaged and hence no new sofa will come as it will be out of stock. I waited for 7 days and this is the result. My wife and I are terribly upset since we liked it very much and now this is happening. The person in Al Barsha said I can come to the showroom and look at other sofas and they will gladly help us and provide the best option but upon traveling that far again an employee named Bassan said nothing can be done, then they told me to wait for 1 to 2 days and they will confirm how much discount they will give by sending a mail after getting an approval. I have received no mail till now and they called today saying that only a 5% discount can be given. I am so shocked and disappointed at how I am being cheated. Nearly 2 weeks are over and still, no help is given in spite of calling customer care and going to the showroom multiple times. Please look into this.
Comment
COMPLAINT #13845 - Customer Service Issues
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