Vodacom Fibre - Consumer Complaint for Vodacom - Head Office

Vodacom - Head Office

Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand

SENDER

Denise Greve

RECIPIENT

12 January, 2021

Hi there

I have had a Vodacom Fibre installed on 11 December 2020 and until today 12 January 2021 it has still not been activated. I have been phoning everyday and everytime I speak to an agent there is a new story.

They tell me they have escalated the situation and sent an email to supervisor and it will take 24 hours

It has been taking 24hrs since 11 December

My daughter had to travel 400km back home because she could not do her university assignments as it was still not yet activated

Please contact me urgently 0798777332

Reply by Dennis Swart on 13 January, 2021

I am having the same problem with Vodacom. No internet service since 13/12/2020. Still waiting for reconnection. Different person every time I phone 0821904... No promised call backs. “We have escalated your request!!!!!” Useless verby...

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COMPLAINT #10886 - Other Issues