Damaged products - Consumer Complaint for J&T Express Philippines

About the damages of product delivery, not just once but many times. I'm from Pampanga and products delivered to zamboanga, bicol, bulacan.. But unfortunately the customers disappointed and complaint to me about the packaging of products,and product itself was damaged..I use lubao pampanga branch.. Pls check the branch, it is for customers satisfaction. And if I can regards this to the insurance of the products. Thanks!