Low quality sofa passed off under the premise of "SALE" - Consumer Complaint for PAN EMIRATES FURNITURE

I purchased a Roina 3 Seater Leather Sofa (HSG-05) from the Pan Emirates showroom in Burjuman, which was delivered on 17-Nov-2020. Within a week, the skin of the sofa started peeling off.When I complained to the Pan Em showroom in Burjuman, they dilly-dallied for about a week and then asked me to register a complaint. When I called and complained on 800726, I was told that a product sold on the premise of "SALE" does not have a warranty! It is to be noted that this is not mentioned in the bill provided nor was this communicated at the point of sale. There was not even a complaint number generated for the issue raised!

I purchased the sofa placing my trust in the quality and integrity of the products sold by this renowned home furnishing chain. I never imagined that a festive purchase tagged as a "SALE" would be a total rip-off, that has spoiled my customer experience as a first time Pan Em product buyer!