Did not inform me before accepting my delivery. - Consumer Complaint for J&T Express Philippines

I am from Daet, Camarines Norte. I went to J&T Daet to send a box of facemasks to Pio Duran on July 08, 2020 They accepted my parcel and they told me that they will DELIVER it to Pio Duran. Yes, I asked them specifically if they will really deliver it to Pio Duran. And so I paid Php360 for a parcel that only weighs not more than 2kgs. And then since July 13, 2020 there were no updates in their tracker. And just a few days ago they contacted the receiver and they told the receiver that the parcel is only available for PICK-UP because Pio Duran is out their delivery zone. And so I went back to J&T Daet and the same person who accepted my parcel won't own up to his mistake that he accepted my transaction without telling me that Pio Duran is out of their delivery zone. Now, I just paid Php360 for nothing but stress and hassle.